What are the responsibilities and job description for the Front Desk Agent position at Days Inn by Wyndham, Travelodge by Wyndham?
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information and providing necessary assistance
- Answer phone calls and respond to inquiries, providing excellent customer service
- Handle guest requests and resolve any issues or complaints promptly and efficiently
- Assist with reservations and provide information about hotel amenities, services, and local attractions
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure smooth operations
Skills:
- Excellent phone etiquette and ability to use phone systems effectively
- Strong customer service skills with a focus on guest relations
- Bilingual or multilingual abilities are a plus
- Knowledge of hospitality management principles and practices
- Ability to handle night audit responsibilities, if required
- Proficient in using computer systems for check-ins, check-outs, and reservations
- Attention to detail and ability to multitask in a fast-paced environment
Join our team of dedicated professionals in providing exceptional hospitality services to our guests. Apply now!
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Evening shift
- Night shift
- Overnight shift
- Weekends as needed
Ability to Relocate:
- Lakewood, OH: Relocate before starting work (Required)
Work Location: In person
Salary : $15
