Front Desk Host

Job Summary
We are seeking a dedicated and personable Front Desk Agent to join our team at a premier hotel/resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage various tasks efficiently in a fast-paced environment.

Responsibilities

• Greet and check-in guests upon arrival, ensuring a smooth and welcoming experience.
• Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
• Manage reservations and room assignments using phone systems and hotel management software.
• Conduct night audits as required, ensuring accuracy in financial transactions and guest accounts.
• Address guest complaints or issues promptly and professionally to ensure satisfaction.
• Maintain the cleanliness and organization of the front desk area.
• Collaborate with housekeeping and maintenance teams to ensure guest needs are met.
• Assist with administrative tasks such as filing, data entry, and report generation as needed.

Experience

• Previous experience in guest services or customer service roles is preferred.
• Familiarity with hotel operations, front desk procedures, and night audit processes is a plus.
• Experience with hospitality management software is advantageous.
• Bilingual candidates are encouraged to apply to enhance communication with diverse guests.
• A background in hotel or resort environments is beneficial but not mandatory.

Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while developing your career in the hospitality industry!

Job Type: Full-time

Pay: $15.00 - $18.60 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $15 - $19