What are the responsibilities and job description for the Front Desk Agent position at Days Inn Hotel?
Job Description
- Greet guests upon arrival, check them in and provide them with any information they need in a prompt and professional manner to enjoy their stay
- Responsible for answering incoming telephone calls with a professional and pleasant attitude
- Handle incoming phone reservations and manage reservations made online and telephonically.
- Schedule guest wake-up calls and reservations for the following day
- Provides security for guests by maintaining confidentiality of guest information.
- Respond to guest inquiries, concerns and complaints as needed
- Maintain front desk area clean and neat
- Completes paperwork necessary for front desk operations (registration cards, folios, credit card vouchers, cash reports, room reports, etc.).
- Coordinates room status updates with housekeeping department
- Wash & fold laundry
- May perform similar duties as requested by manager
Job Types: Full-time, Part-time
Communication method(s) used:
- In person
Typical start time: 3PM
Typical end time: 10PM
Work Remotely
- No
Job Types: Full-time, Part-time
Pay: $12.00 - $13.00 per hour
Schedule:
- Holidays
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Required)
Experience:
- customer service: 1 year (Required)
Work Location: In person
Salary : $12 - $13