What are the responsibilities and job description for the Hotel Front Desk Attendant position at Days Inn Pittsburgh?
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities :
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Mitigate customer complaints as needed
- General bookkeeping : ensure all hotel guest account information is accurate and up-to-date Qualifications :
- Comfortable taking telephone calls and mitigating stressful situations
- 1 year of hotel industry experience or related job preferred
- Exhibits working knowledge of Microsoft Office and reservation management systems
- High school graduate, GED recipient, or equivalent
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills Compensation : $11 - $13 hourly
Salary : $11 - $13
