What are the responsibilities and job description for the Hotel Front Desk position at Holiday Inn Express Mt. Pleasant-Scottdale?
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Qualifications
- Strong customer service skills with a focus on guest satisfaction
- Previous hotel experience, particularly in front desk operations
- Proficiency in handling multi-line phone systems
- Knowledge of hospitality management principles
- Ability to communicate effectively, with bilingual or multilingual skills preferred
- Familiarity with night audit procedures and guest relations practices
Job Types: Full-time, Part-time
Pay: From $11.50 per hour
Schedule:
- Day shift
- Evening shift
- Morning shift
- Overnight shift
Ability to Commute:
- Mount Pleasant, PA 15666 (Required)
Ability to Relocate:
- Mount Pleasant, PA 15666: Relocate before starting work (Required)
Work Location: In person
Salary : $12
