What are the responsibilities and job description for the Front Desk Agent position at DAYS INN - POCATELLO -IDAHO?
Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Maintain accurate records of guest information and reservations using hotel management software.
- Process payments and manage billing inquiries.
- Address guest complaints or concerns promptly and professionally to ensure satisfaction.
- Perform night audit duties as required, ensuring all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Utilize phone systems effectively to manage incoming calls and relay messages.
Skills
- Strong phone etiquette to communicate effectively with guests over the phone.
- Proven experience in guest services, preferably in a hotel or resort setting.
- Familiarity with front desk operations and hotel management systems.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Excellent guest relations skills to foster positive experiences for all visitors.
- Knowledge of night audit procedures is beneficial but not mandatory.
- Ability to work well under pressure while maintaining attention to detail.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Types: Full-time, Part-time, Seasonal
Pay: $12.14 - $12.89 per hour
Expected hours: 25 – 48 per week
Benefits:
- Employee discount
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Education:
- High school or equivalent (Required)
Experience:
- HOTEL FRONT DESK: 2 years (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
- Pocatello, ID 83201 (Required)
Work Location: In person
Salary : $12 - $13