What are the responsibilities and job description for the Front Desk Receptionist position at DAYS INN ROME DOWNTOWN?
Front Desk Receptionist
Full Job Description
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Inform guests of Wyndham rewards program at check in.
- Maintain updated records of bookings and payments
- Maintain the Breakfast area during Breakfast Hours and breakdown and wash.
- Assist guests with in-room repair needs if necessary.
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software or computer knowledge.
- Customer service attitude
- Excellent communication and organizational skills
Work Remotely
- No
Job Types: Full-time
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day and Night shift
- Holidays
- Monday to Sunday Availability
- Night shift
Experience:
- Customer Service: 1 year (Preferred)
- Front Desk/Receptionist experience: 1 year (Preferred)
Job Type: Full-time
Pay: $10.00 - $13.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Night shift
Work Location: In person
Salary : $10 - $13
