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Front Desk Receptionist

DAYS INN ROME DOWNTOWN
Rome, GA Full Time
POSTED ON 3/7/2025
AVAILABLE BEFORE 4/25/2025

Front Desk Receptionist

Full Job Description

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Inform guests of Wyndham rewards program at check in.
  • Maintain updated records of bookings and payments
  • Maintain the Breakfast area during Breakfast Hours and breakdown and wash.
  • Assist guests with in-room repair needs if necessary.

Skills

  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservations software or computer knowledge.
  • Customer service attitude
  • Excellent communication and organizational skills

Work Remotely

  • No

Job Types: Full-time

Benefits:

  • Employee discount
  • Flexible schedule

Schedule:

  • 8 hour shift
  • Day and Night shift
  • Holidays
  • Monday to Sunday Availability
  • Night shift

Experience:

  • Customer Service: 1 year (Preferred)
  • Front Desk/Receptionist experience: 1 year (Preferred)

Job Type: Full-time

Pay: $10.00 - $13.00 per hour

Expected hours: 40 per week

Benefits:

  • Employee discount

Schedule:

  • 8 hour shift
  • Day shift
  • Night shift

Work Location: In person

Salary : $10 - $13

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