Hotel Front Desk Clerk

Job Summary
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various guest inquiries efficiently. A background in hospitality or guest services is preferred, along with the ability to work flexible hours, including nights and weekends.

Responsibilities

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage check-in and check-out processes efficiently.
• Handle guest inquiries, requests, and complaints with professionalism.
• Provide information about hotel amenities, services, and local attractions.
• Maintain accurate records of guest information and reservations.
• Assist with billing inquiries and process payments.
• Perform night audit duties as required, ensuring all financial transactions are accurately recorded.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Uphold hotel policies and procedures while maintaining a high standard of guest relations.

Experience

• Previous experience in a front desk or customer service role is preferred.
• Strong phone etiquette and communication skills are essential.
• Bilingual candidates are highly desirable to assist diverse guests effectively.
• Familiarity with hotel management software is a plus.
• A background in hospitality or resort environments will be advantageous.
• Ability to manage multiple tasks while maintaining attention to detail in a fast-paced setting.

Join our team as a Hotel Front Desk Clerk and contribute to creating memorable experiences for our guests!

Job Type: Part-time

Pay: From $12.50 per hour

Expected hours: 16 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Free parking

Schedule:

• 8 hour shift

Work Location: In person

Salary : $13