What are the responsibilities and job description for the Hotel Front Desk Clerk position at MAGNUSON HOTEL?
Job Summary
We are seeking a dedicated and professional Hotel Front Desk Clerk to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills and the ability to manage multiple tasks efficiently in a fast-paced environment. Multilingual candidates are highly encouraged to apply, as they will enhance our guest experience.
Duties
- Greet and welcome guests upon arrival with a friendly demeanor.
- Manage the check-in and check-out process efficiently.
- Answer phone calls, respond to inquiries, and provide information about hotel services and amenities.
- Handle guest requests, complaints, and feedback professionally to ensure satisfaction.
- Maintain accurate records of guest information and reservations using hotel management software.
- Assist with billing inquiries and process payments accurately.
- Perform night audit duties as required, ensuring all financial transactions are balanced at the end of each day.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Uphold hotel policies and procedures while maintaining a high level of confidentiality regarding guest information.
Experience
- Previous experience in a front desk or guest services role within the hospitality industry is preferred.
- Familiarity with hotel management software is an advantage.
- Strong customer service skills with a focus on creating positive guest experiences.
- Excellent phone etiquette and communication skills; bilingual or multilingual abilities are a plus.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- A background in resort operations or hospitality management is beneficial but not mandatory.
Join our team and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: From $14.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Every weekend
- Monday to Friday
- Morning shift
- Nights as needed
- Night shift
- Overnight shift
- Rotating weekends
- Weekends as needed
- Weekends only
Work Location: In person
Salary : $15