What are the responsibilities and job description for the Hotel Front Desk Agent position at Days Inn & Suites - Space Center Houston?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in managing guest experiences from check-in to check-out while maintaining the highest standards of hospitality.
Responsibilities
- Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.
- Manage the check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle reservations, cancellations, and modifications with attention to detail.
- Respond promptly to guest inquiries and requests, offering assistance with any issues that may arise during their stay.
- Conduct night audits as required, ensuring all financial transactions are accurately recorded.
- Maintain knowledge of hotel services, local attractions, and events to provide recommendations to guests.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining a professional demeanor at all times.
Skills
- Proven experience in front desk operations or customer service within the hospitality industry.
- Strong understanding of hospitality management principles, particularly in a resort or hotel setting.
- Excellent communication skills with a focus on phone etiquette and guest interactions.
- Ability to multitask effectively in a fast-paced environment while maintaining attention to detail.
- Proficiency in hotel management software is preferred; experience with night audit processes is a plus.
- Multilingual abilities are highly desirable to cater to our diverse clientele.
- A genuine passion for delivering outstanding guest services and enhancing the overall guest experience.
Join us as we strive to create memorable experiences for our guests through exceptional service and hospitality!
Job Types: Full-time, Part-time
Pay: $12.00 - $14.50 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Every weekend
- Holidays
- Monday to Friday
- Weekends as needed
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Webster, TX 77598 (Required)
Ability to Relocate:
- Webster, TX 77598: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $15