Hotel Front Desk Agent

Overview
We are seeking a dedicated and personable Front Desk Agent to join our team at a premier hotel/resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various guest inquiries efficiently. If you have a passion for hospitality and enjoy working in a dynamic environment, we would love to hear from you.

Responsibilities

• Greet and welcome guests upon arrival with a friendly demeanor.
• Manage check-in and check-out processes efficiently while ensuring accuracy in guest information.
• Handle phone systems to respond to inquiries, make reservations, and provide information about hotel services.
• Assist guests with any requests or concerns during their stay, maintaining high standards of guest relations.
• Conduct night audits as required, ensuring all financial transactions are accurate and up-to-date.
• Collaborate with other hotel departments to ensure seamless guest experiences.
• Maintain an organized front desk area and ensure all necessary supplies are stocked.
• Provide information about local attractions, dining options, and hotel amenities to enhance guest experiences.
• Support the overall operations of the front desk team and contribute to a positive work environment.

Qualifications

• Previous experience in guest services or front desk operations within a hotel or resort setting is preferred.
• Strong customer service skills with the ability to handle challenging situations professionally.
• Familiarity with phone systems and reservation software is advantageous.
• Bilingual candidates are highly encouraged to apply to better serve our diverse clientele.
• Knowledge of hospitality management principles is a plus.
• Excellent communication skills, both verbal and written, are essential for effective guest interactions.
• Ability to work flexible hours, including nights and weekends as needed.
• A positive attitude and a commitment to delivering outstanding service in every interaction.

Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!

Job Types: Full-time, Part-time

Pay: $13.00 - $13.50 per hour

Schedule:

• Evening shift
• Night shift

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Stafford, TX 77477 (Required)

Ability to Relocate:

• Stafford, TX 77477: Relocate before starting work (Required)

Work Location: In person

Salary : $13 - $14