What are the responsibilities and job description for the Evening/Hotel Clerk position at Days Inn & Suites?
Overview
We are seeking a friendly and professional Hotel Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality. If you thrive in a fast-paced environment and enjoy helping others, we encourage you to apply.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out process efficiently, ensuring accuracy in guest information.
- Handle reservations, cancellations, and modifications using hotel management software.
- Respond to guest inquiries and provide information about hotel services, local attractions, and amenities.
- Maintain phone etiquette while managing incoming calls and messages through phone systems.
- Assist with billing inquiries and ensure all charges are accurately processed.
- Collaborate with housekeeping and maintenance teams to address guest needs promptly.
- Conduct night audits as required to ensure all financial transactions are balanced.
- Uphold hotel policies and procedures while maintaining a high level of professionalism.
Qualifications
- Previous experience in a hotel or resort environment is preferred but not required.
- Strong customer service skills with a focus on hospitality excellence.
- Proficient in phone etiquette and handling multi-line phone systems.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Attention to detail and ability to manage multiple tasks simultaneously.
- Familiarity with hotel management software is an advantage.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- A positive attitude with a commitment to creating memorable experiences for guests.
Join our team as a Hotel Front Desk Clerk where your contributions will make a difference in our guests' stay!
Job Types: Full-time, Part-time
Pay: $11.00 - $14.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $11 - $14
