Hotel Operations

Job Summary
The Hotel Operations Supervisor plays a crucial role in ensuring the smooth and efficient operation of hotel services. This position involves overseeing daily activities, managing staff, and enhancing guest experiences. The ideal candidate will possess strong leadership skills and a passion for hospitality, ensuring that all guests feel welcomed and valued throughout their stay.

Duties

• Supervise House-keeping & Laundry operations, ensuring exceptional customer service and efficient check-in/check-out processes.
• Manage hotel staff, providing training, support, and performance evaluations to enhance team effectiveness.
• Address guest inquiries and resolve issues promptly to maintain high levels of guest satisfaction.
• Monitor hotel operations to ensure compliance with company policies and procedures.
• Collaborate with various departments to ensure seamless communication and coordination of services.
• Maintain knowledge of hotel amenities, local attractions, and services to assist guests effectively.
• Implement strategies to improve operational efficiency and enhance the overall guest experience.

Skills

• Strong background in hospitality management with experience in hotel or resort settings.
• Excellent customer service skills with a focus on guest relations and satisfaction.
• Proficient in front desk operations, including familiarity with phone systems and reservation software.
• Effective communication skills, both verbal and written, with a professional phone etiquette.
• Ability to lead a team effectively while fostering a positive work environment.
• Strong problem-solving skills with the ability to handle challenging situations calmly and efficiently.
• Attention to detail and organizational skills to manage multiple tasks simultaneously.

This position is an excellent opportunity for individuals looking to advance their careers in the hospitality industry while contributing positively to the guest experience at our hotel.

Job Types: Full-time, Part-time

Pay: From $11.00 per hour

Benefits:

• Employee discount
• Professional development assistance

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift

Ability to Commute:

• Statesboro, GA 30458 (Required)

Ability to Relocate:

• Statesboro, GA 30458: Relocate before starting work (Required)

Work Location: In person

Salary : $11