What are the responsibilities and job description for the Front Desk Agent/Housekeeper position at Days Inn?
Overview
We are seeking a friendly and professional Front Desk Agent to join our dynamic team in the hospitality industry. As the first point of contact for our guests, you will play a crucial role in ensuring a positive experience from check-in to check-out. The ideal candidate will possess excellent customer service skills, a passion for guest relations, and the ability to handle various tasks efficiently in a fast-paced environment.
Duties
- Greet guests warmly and provide them with information about hotel services and amenities.
- Manage front desk operations including checking guests in and out, processing payments, and handling reservations.
- Address guest inquiries and concerns promptly, ensuring high levels of guest satisfaction.
- Maintain accurate records of guest information and transactions using hotel management software.
- Coordinate with housekeeping and maintenance teams to ensure rooms are prepared for incoming guests.
- Handle phone calls professionally, providing information or directing calls as necessary.
- Assist with administrative tasks as needed, including managing phone systems and responding to emails.
- Promote hotel services and local attractions to enhance the guest experience.
Experience
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Strong communication skills with an emphasis on phone etiquette and guest relations.
- Multilingual abilities are a plus, enhancing our capacity to serve diverse guests effectively.
- Familiarity with hotel management systems is advantageous but not required; training will be provided.
- A passion for providing exceptional guest services in a fast-paced environment is essential.
Join our team as a Front Desk Agent where your contributions will make a significant impact on our guests' experiences!
Job Types: Full-time, Part-time
Pay: $12.92 - $13.11 per hour
Expected hours: No more than 40 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
People with a criminal record are encouraged to apply
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Bedford, VA 24523 (Required)
Ability to Relocate:
- Bedford, VA 24523: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $13
