What are the responsibilities and job description for the Front Desk Agent position at Days Inn?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. As a Front Desk Agent, you will play a crucial role in creating memorable experiences for our guests at our hotel or resort.
Duties
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently while ensuring guest satisfaction.
- Handle reservations via phone systems, email, and in-person inquiries.
- Provide information about hotel amenities, services, and local attractions to enhance guest experience.
- Address guest inquiries and resolve issues promptly to ensure a pleasant stay.
- Maintain accurate records of guest information and transactions in the hotel management system.
- Conduct night audits as required, ensuring all financial transactions are accurately processed.
- Collaborate with housekeeping and maintenance teams to fulfill guest requests and maintain hotel standards.
- Uphold high standards of cleanliness and organization at the front desk area.
Qualifications
- Previous experience in customer service or hospitality is preferred, particularly in hotel or resort settings.
- Strong phone etiquette with the ability to communicate effectively with guests over the phone.
- Bilingual or multilingual skills are highly desirable to accommodate diverse guests.
- Familiarity with hotel management software is an advantage but not mandatory; training will be provided.
- Excellent interpersonal skills with a focus on providing outstanding customer service.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- A positive attitude and willingness to learn in a fast-paced environment.
Join us as a Front Desk Agent where your contributions will directly impact our guests' experiences!
Job Type: Full-time
Pay: From $12.00 per hour
Expected hours: No more than 40 per week
Benefits:
- Employee discount
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- On call
- Overtime
- Weekends as needed
Ability to Commute:
- Minot, ND 58701 (Required)
Work Location: In person
Salary : $12
