What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Daysinn?
Job Summary
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Duties
- Greet and welcome guests upon arrival, providing a friendly and professional first impression.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle reservations, cancellations, and modifications using hotel management software.
- Respond to guest inquiries and requests promptly, offering assistance with any issues or concerns.
- Maintain knowledge of hotel services, local attractions, and events to provide recommendations to guests.
- Operate phone systems effectively, demonstrating excellent phone etiquette while managing incoming calls.
- Assist with night audit duties as required, ensuring all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
- Uphold the hotel's standards of hospitality management by creating a positive experience for all guests.
Experience
- Previous experience in hospitality or hotel management is preferred but not required.
- Strong customer service skills with a focus on guest satisfaction.
- Familiarity with phone systems and hotel management software is an advantage.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Experience in resort settings or night audit roles is beneficial.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $9.00 - $10.81 per hour
Expected hours: 30 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
Ability to Commute:
- Orangeburg, SC 29115 (Required)
Ability to Relocate:
- Orangeburg, SC 29115: Relocate before starting work (Required)
Work Location: In person
Salary : $9 - $11