What are the responsibilities and job description for the Call center representative position at Daystar Television Network?
Position : Call Center Prayer Representative Location : Bedford, TX
Job Id : 223 # of Openings : 1 Prayer Representative (Ministerial Call Center) Daystar is hiring Call Center Prayer Representatives to work at their headquarters in Bedford, Texas.
We are looking for someone who has a heart to pray, encouragement, and must be a Christian and believe in Jesus Christ and the Holy Bible.
Minister to callers with prayer requests, to impart hope and encouragement, and to build their faith in God. Must be willing to work the followings shifts available (including weekends) :
- Evening : 2 : 00pm - 10 : 30 PM or
- Morning : 10 : 00 AM - 6 : 30 AM
PRIMARY DUTIES AND RESPONSIBILITIES :
- To answer Callers through direct telephone contact of both inbound, outbound calls, and voicemails.
- Provides information about programming, guests, and products by phone.
- Processes basic customer service needs.
- Records the contact and the need of the callers in the system.
- Follow up on Partners and Callers who have called in for prayer.
- Performs other related duties and responsibilities, as assigned.
EDUCATION AND EXPERIENCE :
- Ministerial call center experience preferred.
KNOWLEDGE, SKILLS, and ABILITIES :
- Must be able to comprehend and speak English fluently and clearly.
- Must be able to type 35 WPM and pass a logic test.
- Must be able to identify the needs of the caller and determine best how to pray.
- Must be able to handle difficult situations on the phone.
- Basic computer and word processing skills required.
- Spiritually and emotionally mature with the lifestyle and behavior of a Minister of the Gospel.
- Copes with sensitive situations and does not disclose confidential information.
- Good telephone etiquette with strong interpersonal skills in ministering and one-on-one contact in dealing with ministry Partners and other staff members.
- Knowledge of international languages is an advantage.
- Bilingual Preferred.
PHYSICAL DEMANDS :
- Must be able to sit at workstation for extended periods of time
- Requires normal range of hearing and vision
- Must be able to work shifts as scheduled
Must be able to work extended hours during special fundraisers, including the weekends.
Last updated : 2024-06-07
Salary : $16