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Emergency Services Office Manager

Dayton Children’s
Dayton, OH Full Time
POSTED ON 2/25/2025
AVAILABLE BEFORE 5/22/2025

Facility :

Dayton Children's - Main Campus

Department :

Emergency Services Admin

Schedule : Full time

Hours : Job Details :

Works under limited supervision and according to established policies and procedures. Works as a nucleus for Emergency Services and On-Demand Access. Gives direct support for all Physicians, Nurse Practitioners and Physician Assistants under Emergency Services (Emergency Departments, Urgent Cares and Kids Express). Requires a very self- motivated, reliable and organized person. Responsible for multiple duties including providing positive customer service to families, other departments in the organization and in our region. Utilizes good time management skills with accurate and timely completion of job requirements. This position collaborates interdepartmentally with all divisions of the organization.

Department Specific Job Details :

Job Duties and Responsibilities

Scheduling (50%)

  • Responsible for the creation and management of the provider clinical schedule for all Emergency Services locations.
  • Responsible to find coverage for any provider sick calls
  • Makes any travel arrangements for any conferences or seminars
  • Assists with CME reimbursement submission for providers
  • Coordinates the interview schedule for all provider candidates
  • Coordinates the orientation schedule for new providers

Leadership (Supervision) (20%)

  • Supervises the day to day activities of the Office Coordinator for Emergency Services.
  • Monitors and prioritizes incoming work / requests as needed
  • Utilizes organizational policies and guidelines when providing discipline or growth opportunities and interventions
  • Provider accountability (20%)

  • Ensures that providers complete HLC modules as well as any required education by due date. Responsible for sending reminders to providers about approaching deadlines
  • Tracks delinquent medical records
  • Follows up with any provider if there is a customer service concern brought forward.
  • Assist with CME tracking and other physician requirements for trauma program
  • Customer Service (10%)

  • Demonstrates excellent etiquette and follow-up when greeting all staff, physicians and visitors through direct, electronic and verbal communication.
  • Responds to all voicemail and e-mail communication within 2 business days
  • Performs other duties as assigned.

    Hours

    Monday - Friday 7 : 30 am - 4 : 00 pm ( after-hours on-call required ).

    Education Requirements :

    GED, High School (Required)

    Certification / License Requirements :

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