What are the responsibilities and job description for the Emergency Services Office Manager position at Dayton Children's Hospital?
Facility : Dayton Children's - Main CampusDepartment : Emergency Services AdminSchedule : Full timeHours : 40Job Details : Works under limited supervision and according to established policies and procedures. Works as a nucleus for Emergency Services and On-Demand Access. Gives direct support for all Physicians, Nurse Practitioners and Physician Assistants under Emergency Services (Emergency Departments, Urgent Cares and Kids Express). Requires a very self- motivated, reliable and organized person. Responsible for multiple duties including providing positive customer service to families, other departments in the organization and in our region. Utilizes good time management skills with accurate and timely completion of job requirements. This position collaborates interdepartmentally with all divisions of the organization.
Department Specific Job Details :
Job Duties and Responsibilities
Scheduling (50%)
Responsible for the creation and management of the provider clinical schedule for all Emergency Services locations.
Responsible to find coverage for any provider sick calls
Makes any travel arrangements for any conferences or seminars
Assists with CME reimbursement submission for providers
Coordinates the interview schedule for all provider candidates
Coordinates the orientation schedule for new providers
Leadership (Supervision) (20%)
Supervises the day to day activities of the Office Coordinator for Emergency Services.
Monitors and prioritizes incoming work / requests as needed
Utilizes organizational policies and guidelines when providing discipline or growth opportunities and interventions
Provider accountability (20%)
Ensures that providers complete HLC modules as well as any required education by due date. Responsible for sending reminders to providers about approaching deadlines
Tracks delinquent medical records
Follows up with any provider if there is a customer service concern brought forward.
Assist with CME tracking and other physician requirements for trauma program
Customer Service (10%)
Demonstrates excellent etiquette and follow-up when greeting all staff, physicians and visitors through direct, electronic and verbal communication.
Responds to all voicemail and e-mail communication within 2 business days
Performs other duties as assigned.
Hours
Monday - Friday 7 : 30 am - 4 : 00 pm (after-hours on-call required).
Education Requirements :
GED, High School (Required)
Certification / License Requirements :
At Dayton Children's we believe that each moment counts with our patients, families and with each other.
We are moving at a fast pace and are looking for the right talent for our team at Dayton Children's. We want people who embody our values and want to become a part of the Dayton Children's difference. If this is you, apply today!
Our values :
Safety We make safety our first priority.
Compassion We deliver compassionate, family-centered care to all we serve.
Ownership We are the pediatric care experts and act knowing that every patient, visitor and the hospital is our collective responsibility.
Collaboration We work collaboratively to care for children, their families and each other.
Innovation We continuously innovate to make Dayton Children's even better today and into the future.
Equity We strive for an environment in which all feel welcomed, valued and fairly treated in order to reach their full potential.
Dayton Children’s is proud to be an Equal Opportunity Employer who values diversity and will not discriminate against minorities, women, protected veterans, individuals with disabilities, or on the basis of age, color, gender identity, national origin, race, religion, sex, sexual orientation or transgender status.
