What are the responsibilities and job description for the Client Support Professional position at Dayton Freight?
Job Description
At our organization, we're committed to providing exceptional customer experiences that drive loyalty and retention. As a Customer Service Representative, you'll play a critical role in achieving this goal by delivering timely and accurate assistance with customer inquiries, bill preparation, and effective communication with both internal and external customers.
Essential Responsibilities
- Provide prompt and courteous assistance to customers via phone, email, or in-person
- Prepare bills of lading accurately and efficiently to ensure seamless delivery of goods
- Collaborate with internal stakeholders to resolve customer issues and improve overall satisfaction
- Support various business functions such as payroll, data entry, freight reports, and billing and filing
Required Skills
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office applications
- Ability to multitask and work effectively in a fast-paced environment
- Legally eligible to work in the United States and fluency in English
Why Join Our Team?
Opportunities for growth and development, comprehensive benefits, and a collaborative work environment make us an employer of choice.
