What are the responsibilities and job description for the Customer Onboarding Coordinator position at Dayton Freight?
Overview
As a Customer Onboarding Coordinator you will work on cross-departmental collaboration with IT, Accounting, Operations, Pricing, Billing and Customer Service to establish and effectively support customer accounts.
Responsibilities
- Crosstrain with IT, Accounting, Operations, Pricing, Billing and Customer Service to understand the different criteria needed to establish a customer account
- Use independent judgement to create and maintain documentation of customer/trading partner contacts, custom requirements and integration details
- Analyze, design and develop customer EDI integrations, including communication setup, map editing and business rule processes
- Exercise discretion while providing data about Dayton Freight and our internal systems and capabilities upon request
- Use independent judgement to understand internal technical capabilities and the needs of an account to ensure internal parties have required information for proper setup
- Attend initial onboarding and established customer change events to understand customer needs and coordinate needs with appropriate department for implementation of those needs
- Be a central resource for all internal groups on customer troubleshooting and setup needs
- Work with Collections to ensure customer data requirements are being met for prompt payment
- Monitor first shipments and invoicing to ensure everything is processing properly
- Provide clear instruction and expectations to departments that will require follow-up or continual customer care
- Coordinate testing of customer integrations and change requests
- Provide integration support for the Dayton Freight API, validating proper setup and use when applicable
- Maintain project/task lists with current status and applicable information
- Continuously improve processes
Qualifications
- Positive team-oriented attitude
- Strong written and verbal communication skills
- Strong critical thinking and problem solving skills
- Passion for learning and continuous improvement
- Ability to apply commonly accepted EDI principles
Benefits
- Stable and growing organization
- Competitive weekly pay
- Professional, positive and people-centered work environment
- Fast-paced work environment
- Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
- Paid holidays (8); paid vacation and personal days
