What are the responsibilities and job description for the Field Technician / IT Facility Coordinator position at Dayton Freight?
Overview
- Stable and growing organization
- Competitive weekly pay
- Professional, positive and people-centered work environment
- Fast-paced work environment
- Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
- Paid holidays (8); paid vacation and personal days
Responsibilities
As a Field Technician / IT Facility Coordinator you will coordinate and support a variety of technical projects related to the setup and maintenance of the IT infrastructure for Dayton Freight Lines Service Centers.
- Exercise discretion to order and track vendor services for Service Center locations, such as telecom circuit orders and cable/infrastructure
- Travel to service centers to analyze and install/move facility equipment including, but not limited to, network rack equipment, desktop/user equipment, etc.
- Utilizes independent judgment to provide technical support to end-users via Help Desk and in the field regarding diverse software and hardware systems
- Maintains proper documentation for all projects/tasks assigned to include inputting applicable records such as network users, security, and tracking inventory levels of equipment and materials
- Utilizes independent judgement to perform moderately advanced technological systems support, maintenance, and testing for proper upkeep of systems
- Troubleshoots and resolves moderately complex system hardware, software, and network failures and conflicts
- Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and / or systems
- Performs in an ethical and professional manner, adhering to all company policies and procedures
- Assists the Help Desk Supervisor with projects as assigned
- Continuously look for opportunities to improve processes
Qualifications
Preferred Qualifications:
- CompTIA Network
- Microsoft Office 365 Associate
Qualifications:
- Ability to analyze and interpret data
- Ability to deploy and terminate network wiring
- Ability to provide functional direction to other technical support
- Strong interpersonal communication skills and the ability to work effectively
- Ability to self-manage and demonstrate initiative
- Ability to problem-solve using tools provided as well as online resources
- Use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions
Benefits
- Stable and growing organization
- Competitive weekly pay
- Professional, positive and people-centered work environment
- Fast-paced work environment
- Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
- Paid holidays (8); paid vacation and personal days
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