What are the responsibilities and job description for the Patron Services Assistant - Patron Services position at Dayton Metro Library?
The Dayton Metro Library is seeking two full-time Patron Services Assistants to work at the Main Library in downtown Dayton. The successful candidates will excel at resolving patrons’ account issues with a pleasant demeanor, locating items for patrons, and providing basic assistance using our computers. We are looking for individuals who enjoy providing front-line customer service and who love to help people. Join our team today!
DML is committed to cultivating environments and a workforce that reflects our community. As such, we encourage everyone to apply. Further, we recognize the importance of language expertise on our team as Dayton was the first city in the United States to earn the status of "Certified Welcoming" city. We encourage applications from individuals that are fluent or proficient in any non-English languages commonly used in Montgomery County including Spanish, Mandarin, French, Korean, Vietnamese, Hindi, Urdu, Russian, Tagalog, Kinyarwanda, Arabic, Turkish, Swahili, and American Sign Language (ASL).
Essential Job Duties
- Provides courteous, welcoming and prompt circulation services to all patrons. Charges, discharges and reserves library materials. Enters circulation data into computer. Assists patrons at self-check stations.
- Computes and collects fines, registers and issues library cards, registers voters and Golden Buckeye participants. Answers phone and responds to patron inquiries.
- Assists patrons in finding and selecting library materials and in the use of the public computers, personal electronic devices and library virtual materials.
- Processes book drop returns, operates Materials Handling system, sorts delivery and mail, routes materials, searches for holds and missing items and processes unclaimed requests.
- Completes financial report, counts out cash drawer and coin bill acceptor, and makes a bank deposit as needed.
- Under the direction of the manager(s)/librarian(s), changes the circulation status of items and routes or discards items as appropriate.
- Assists with opening and closing duties.
- Processes new materials.
- Performs miscellaneous clerical duties such as mending materials, ordering and maintaining office supplies, and filling displays as assigned.
