What are the responsibilities and job description for the Warranty Administrator position at DAYTONA MAZDA?
Overview
We are seeking a detail-oriented and organized Warranty Administrator to join our team. In this role, you will be responsible for managing warranty claims and ensuring that all processes are executed efficiently and accurately. The ideal candidate will possess strong analytical skills and a commitment to customer satisfaction, playing a crucial role in maintaining the integrity of our warranty program.
Responsibilities
- Review and process warranty claims submitted by customers or service departments.
- Verify the validity of claims by assessing documentation and conducting necessary investigations.
- Communicate with customers, service personnel, and manufacturers to resolve warranty issues.
- Maintain accurate records of all warranty transactions and claims in the database.
- Generate reports on warranty claims for management review.
- Collaborate with other departments to improve warranty processes and customer service.
- Stay updated on product warranties, policies, and procedures to ensure compliance.
Skills
- Strong attention to detail and organizational skills.
- Excellent communication skills, both verbal and written.
- Proficiency in using computer systems and software for data entry and record keeping.
- Ability to analyze information effectively to make informed decisions.
- Customer service orientation with a focus on resolving issues promptly.
- Previous experience in warranty administration or related field is preferred but not required.
- Familiarity with automotive or manufacturing industries is a plus.
We invite qualified candidates who are eager to contribute to our team and enhance our warranty services to apply for this exciting opportunity.
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- 401(k) matching
- Employee discount
- Health savings account
- Professional development assistance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $40,000 - $45,000