Ocean Import Customer Service Specialist

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Position Description Summary: Experienced in International, specializing in ocean import customer service with an operation background. Tasks & Responsibilities

• Responsible for servicing difficult, detailed high-volume accounts.
• Accounts that are out of the norm, must be able to support the customer’s purchasing group and work with the customers vendors to ensure bookings meet the importer’s requirements.
• Heavy communication with Schenker origin offices and customers.
• Attend weekly customer conference calls and be able to respond to the customers questions regarding pending shipments and their pending orders.
• Responsible for getting customer approval for accessorial charges in real time.
• Ensure that ocean import rate cards are filed with the FMC once the customer approves the rate card.
• Confirm all ocean freight rates are up to date before approving bookings with our origin offices.
• Responsible for backing up the Ocean Import Supervisor when needed.
• Responsible for assisting in the training of new employees when required.
• Will have their own customer list that the OI Specialist will be responsible for all customers on the list.
• Work with the various TOC’s to ensure shipments are being monitored and scheduled for delivery.
• Responsible for LCL shipments including customer service, freight forwarding, sending out required A/N and documents.
• Communicating with CFS stations to ensure shipments are released and picked up timely
  
  

What You Need To Succeed (Qualifications, Experience, Skills, Attributes)

• Details/Specification/Explanation of the role specific skills
• Knowledgeable in freight forwarding, both operationally and in customer service.
• Must be detailed.
• Be able to understand and carry out customer’s specific requirements noted in the customer’s SOP.
• Must be able to work under pressure due to high volume accounts.
• Be able to work independently on an account or within a team.
• Must be able to work overtime if required.The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodationMust be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Why You’ll Love DB Schenker
• Many of our jobs come with great benefits-including healthcare, ways to save for the future, and opportunities for career advancement.
• Career Advancement. We’re strong believers in continual training and development for our people. After all, your success is our success
• Your Safety is important to us, so we will provide protective gear
• Health Advocacy support for you and your family
• Employee discounts
• 401(k) option How to Get Started
• You can begin by applying above or visit us at https://dbschenker.com/global/careers
• Stay Connected With Us
• Twitter: @DBSchenkerUSA Linkedin: www.linkedin.com/company/dbschenker/
• Facebook: @DBSchenkerAmericas
• Visit our Blog: www.nowthatslogistics.com DB Schenker is committed to a diverse and inclusive workplace. DB Schenker is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
  
  

Benefits:

• We offer a number of plans for a variety of health care services and supplies, including preventative care, inpatient and outpatient services and prescription drugs.
• The option for separate vision coverage for eye exams, frames, and contact lenses.
• The option for separate dental coverage to cover preventative major and basic dental services.
• The company offers a pre-tax 401(k) contribution plan with a company match.
• We offer direct deposit to all employees.
• On a calendar year basis, the Company pays all employees 6 major holidays, including New Year's Days, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, plus 4 floating holidays.
  
  

DB Schenker provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.