What are the responsibilities and job description for the Host position at DBG Hospitality?
POSITION SUMMARY: Host is an essential part of the Dacha team who, along with other team members, is in charge of the customer experience. Professionalism, friendliness, superb tableside manners, teamwork, and nimbleness help ensure unique dining and entertainment experience for our customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties will be assigned as needed.) Must be willing and able to do the following:
- Provide friendly, upbeat, and highly professional service to customers.
- Ensure that every guest receives exceptional overall experience.
- Answer incoming calls to the restaurant and provide appropriate service.
- Take reservations from guests.
- Confirm reservations on a daily basis.
- Manage the flow of guests into the dining room, confirm reservations or provide accurate wait times.
- Communicate special guest needs to the server and manager.
- Manage the guest coat closet, take and return guests coats, bags, hats, and other accessories.
- Maintain neat and professional appearance.
- Come to work in clean uniform and maintain clean uniform and overall appearance through entire duration of your shift.
- Protect the establishment and patrons by adhering to sanitation, safety and alcohol control policies.
EDUCATION AND EXPERIENCE
- Bachelor's degree is required.
- At least 2 years fine-dining and/or upscale casual dining hosting experience is required.
- Experience with OpenTable and Resy is required.
- Superb English-language communication skills are required.
- Professional appearance and demeanor.
- Excellent customer service skills.
DISCLAIMER
Failure to abide by these and any other conditions of employment of the company set forth elsewhere can subject an employee to disciplinary action up to and including termination.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job.
Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.
Dacha is an Equal Opportunity Employer
