What are the responsibilities and job description for the Ticket Seller position at DBH Worcester LLC?
Job Title: Ticket Seller
Reports To: Vice President, Ticket Operations
Department/Group: Ticket Operations
Position Type: Part Time, Seasonal
Overview:
The Ticket Seller for the Worcester Red Sox will be tasked with selling individual game and special events tickets on both game and non-game days at our ticketing locations at Polar Park. These key team members will focus on providing excellent customer service and assisting in creating a memorable experience for our fans. The club will provide this team member with all necessary training and tools to deliver on our high expectations as we prepare to play our “WooSox 25” season!
Role and Responsibilities:
Sell individual game tickets on both game and non-game days
Sell tickets for special events
Answer phones
Provide the highest level of customer service
Develop an understanding of the Polar Park seating layout
Ensure fans are aware of all available seating options and promotions
Maintain accuracy in financial transactions at workstation
Ensure accuracy of game tickets
Identify and solve ticket concerns
Other duties as assigned
Qualifications/Characteristics:
Outgoing and fan friendly
Passion for the product and providing excellent customer service
Strong communication, organizational, and interpersonal skills
Computer and phone experience
Cash-handling experience
Ability to work in a fast-paced environment at times
Ability to be coachable, with a desire to learn and excel
Ability to problem solve, work independently, and on a team
Ability to follow written and/or oral instructions
Flexibility to work nontraditional hours (nights, weekends, holidays)
Preferred Skills:
Bilingual, multilingual, and/or fluent in ASL
Experience with Tickets.com or similar ticketing platform
This is a part-time, seasonal position. Based on the activity at Polar Park, weekly hours will fluctuate.
Through the intersection of baseball and family entertainment, the Worcester Red Sox strive to be an organization whose people, culture, and practices reflect the acceptance, advocacy, and celebration of diversity and individuality that we expect of society. We are an Equal Opportunity Employer and prospective employees will receive consideration without discrimination based on race, religion, color, sex, age, national origin, disability, military/veteran status, sexual orientation, gender identity/expression, or any other characteristic protected by applicable law.
