What are the responsibilities and job description for the Dispatch Clerk position at DBI SERVICES?
The primary duties of the Dispatch Clerk will be providing support to the road rangers, maintenance technicians, as well as other administrative staff. The Dispatch Clerks responsibilities will include handling inbound calls from the Regional Traffic Management Center, clients, and self-discovered incidents from field personnel. This person will also act as the liaison between the project manager, field crews, and clients. A large portion of this role will be dispatching crews to incidents/accidents within project limits.
Other tasks will include but are not limited to:
- Incident response management
- Documenting and processing customer services requests, including data collection and input
- Communication with internal and external clients
- Maintaining incident reports and call logs
- Filing and organizing paperwork
Required Qualifications
- High school diploma
- 2 years general clerical experience
- Excellent verbal and written communication skills including grammar, punctuation, proofreading, spelling and telephone skills.
- Self motivated, detail oriented professional
- Ability to multi-task a must
- Proficiency with MS Office including Word and Outlook
- Ability to handle confidential information
- Flexibility ad ability to prioritize and handle multiple tasks and various managers in a fast-paced environment
EOE/AAP M-F-D-DV
