What are the responsibilities and job description for the CRM Data Steward position at DBI Staffing?
Summary:
The InterAction Data Steward maintains data quality by conforming entered information according to required Firm format and confirmed information; researches and resolves discrepancies; updates, merges and eliminates duplicate contacts; acts as a reference for end users about InterAction; and handles special projects relating to InterAction as needed. Observes confidentiality of Firm matters.
Essential Duties and Responsibilities:
- Verify new entries to database for proper formatting as per firm data standards.
- Ability to create searches and queries in InterAction or similar CRM.
- Resolve duplicate entries and check for errors.
- Process bounced e-mails and research addresses.
- Research and verify company mergers/name changes/office relocations.
- Update, maintain and document department guidelines, processes and best practices.
- Maintain mailing lists as well as generate searches and reports for targeted mailings.
- Provide user support and troubleshooting issues when necessary.
- Regularly monitor the competitive landscape.
- Develop and execute initiatives to improve data quality.
- Amend existing records.
- Other projects related to Data Stewards duties as assigned.
Knowledge, Skills, and Abilities Required:
- Knowledge of InterAction or a comparable CRM database.
- Understanding of relational databases (RDB).
- Data management and data entry skills.
- Proficient with MS Office Suite, especially Outlook and Excel.
- Exceptional attention to detail, proficiency in proofreading and strong internet research skills. Familiarity with corporate structures and a solid foundation in data analysis.
- Ability to work independently and multitask.
- Ability to see projects through to completion.
- Quick learner, willingness to learn new skills and grow professionally.
- Ability to utilize available technology and firm resources.
- Commitment to adhering to Firm standards and best practices.
- Strong team-oriented mindset with a collaborative approach.
- Excellent problem-solving and troubleshooting skills.
- Excellent communication (written and verbal) and interpersonal skills.
- Availability to work overtime if required.
Education and Experience:
- BA/BS in Marketing, Business, Computer Sciences or related fields with at least one year of InterAction experience, or two years of related CRM experience.
- Previous law firm experience preferred.
