Knowledge Solutions Content Analyst

The Content Analyst works with the Knowledge Management and Practice Services and Information Technology departments, as well as with the different legal practice groups, to publish and update firm approved content.

This position will reside in our Philadelphia office with a hybrid in-office/remote working schedule.

PRIMARY FUNCTIONS AND RESPONSIBILITIES

• Conduct a variety of research and testing in support of product development and data management efforts.
• Create content audits to ensure quality control and adherence to firm guidelines.
• Partner with the business units and practices to offer guidance on presenting relevant information.
• Collaborate with the product team for to identify areas of improvement and user acceptance testing (UAT) strategies.
• Determine and train on best practice standard operating procedures.
• Provide support to new administrative requests and resolve content related issues, consistently meeting the agreed upon service level agreements related to quality, communications, and turn-around time.
• Produce reports, data analytics and visualizations.
• Process Help Desk tickets and email requests to ensure ultimate resolution.

EDUCATION AND EXPERIENCE

• Minimum of an associate degree and minimum of 2 years of relevant web publishing experience or equivalent combination of education and experience.
• Experience working with database systems, document management systems, and knowledge management systems.
• Strong written and verbal communication skills including cross functional collaboration.
• Planning and organizational skills.
• Experience working with content on various systems ensuring high levels of accuracy and quality.
• Ability to self-manager to balance competing demands and deadlines.
• Required technical skills including SharePoint, HTML, MS Office
• Preferred technical skills: iManage, Work 10, Insight, CoCounsel, Opus 2, Contract Express, OneNote, Qlik