What are the responsibilities and job description for the Knowledge Solutions Content Analyst position at Morgan Lewis?
Morgan, Lewis & Bockius LLP, a leading global law firm with offices in major commercial, legal, and governmental hubs worldwide, is seeking to hire a Knowledge Solutions Content Analyst.
Reporting to the Senior Knowledge Solutions Content Manager this role will be primarily responsible for the day-to-day management of content and administrative solutions for firm's knowledge management applications. The Content Analyst works with the Knowledge Management and Practice Services and Information Technology departments, as well as with the different legal practice groups, to publish and update firm approved content.
This position will reside in our Philadelphia office with a hybrid in-office / remote working schedule.
Key responsibilities include :
Conduct a variety of research and testing in support of product development and data management efforts.
Create content audits to ensure quality control and adherence to firm guidelines.
Partner with the business units and practices to offer guidance on presenting relevant information.
Collaborate with the product team for to identify areas of improvement and user acceptance testing (UAT) strategies.
Determine and train on best practice standard operating procedures.
Provide support to new administrative requests and resolve content related issues, consistently meeting the agreed upon service level agreements related to quality, communications, and turn-around time.
Produce reports, data analytics and visualizations.
Process Help Desk tickets and email requests to ensure ultimate resolution.
Requirements / Education and experience :
Minimum of an associate degree and minimum of 2 years of relevant web publishing experience or equivalent combination of education and experience.
Experience working with database systems, document management systems, and knowledge management systems.
Strong written and verbal communication skills including cross functional collaboration.
Planning and organizational skills.
Experience working with content on various systems ensuring high levels of accuracy and quality.
Ability to self-manager to balance competing demands and deadlines.
Required technical skills including SharePoint, HTML, MS Office
Preferred technical skills : iManage, Work 10, Insight, CoCounsel, Opus 2, Contract Express, OneNote, Qlik
Morgan, Lewis & Bockius LLP is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and / or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.
Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.
California Applicants : Pursuant to the California Consumer Privacy Act, the following link contains the Firm's California Consumer Privacy Act Privacy Notice for Candidates which explains the categories of personal information that we collect and the purposes for which we use such personal information. CCPA Privacy Notice for Candidates
Morgan, Lewis & Bockius, LLP reasonably accommodates applicants and employees who need them to perform the essential functions of the job because of disability, religious belief, or other reason protected by applicable law. If you believe you need a reasonable accommodation during the application process, please contact Talent Acquisition at 888.534.5003 or talent.acquisition@morganlewis.com
If hired, your employment relationship with the firm will be on an "at-will" basis, meaning that the firm may modify the terms and conditions of your employment at any time, and that either you or the firm will be free to end the relationship at any time with or without cause and with or without advance notice, although reasonable notice would be expected.
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