What are the responsibilities and job description for the Senior Applications Analyst position at DBI Staffing?
Job Details
The Senior Applications Analyst has the responsibility of maintaining and supporting a portfolio of applications.
CORE RESPONSIBILITIES
- Conduct application management of Commercial-off-the-Shelf (COTS) and Software-as-a-Service (SaaS) applications that includes new solutions and enhancement to existing systems.
- Collaborate with leadership and peers to plan, prioritize, and schedule application deployment and enhancement requests, while providing direction and guidance to junior staff.
- Maintain a keen eye on the applications available in the legal space. Challenging the applications in use, ensuring the Firm is keeping pace with technology.
- Continuously develop and maintain the upgrade roadmap for the Firm s applications. Work with NetOps and Desktop Engineering to keep applications patched and operating on current and stable versions.
- Accountable for availability and performance of the applications portfolio, including ownership of incidents, release, and problem management.
- Drives stakeholder satisfaction by delivering quality applications and supporting with planned and controlled change management.
- Own project roadmap and communicate project status to leadership and peers.
- Partners with peers to ensure proposed solutions align with business, infrastructure, and security frameworks.
JOB REQUIREMENTS
- Expert knowledge of Microsoft Office M365, and intermediate-to-expert knowledge of most legal applications: iManage Work 10, Litera Create, DocXTools, Templates and Numbering Suite, Adobe Acrobat. Experience with Elite 3E Cloud is a plus.
- Candidates must have first-class customer service skills, and be able to effectively communicate with partners, associates, secretaries, and staff.
- Proven experience in managing relationships with vendors/consultants, IT teams and internal stakeholders.
- A passion for all things tech and a drive to experiment with new technologies to see where they can benefit the business.
Education & Experience:
- BA/BS degree preferred, and 7 years of relevant work experience. Excellent interpersonal, verbal, and written communication skills. Established project management skills.
- Ability to problem-solve.
- Willingness to be flexible with time and adjust to a changing work environment.
- Ability to build and maintain positive relationships, both internally and externally, while maintaining a client service orientation.
- Ability to use sound judgment and discretion in dealing with highly confidential information.
- Demonstrated ability to work independently, organize and accurately prioritize work, be detail-oriented, understand when urgency is required and use good judgment in varied situations.
- Ability to work effectively with co-workers in a team-oriented, collaborative environment.
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