What are the responsibilities and job description for the Associate (Assistant Manager), Payment Operations, Technology & Operations position at DBS Bank?
Associate (Assistant Manager), Payment Operations, Technology & Operations-(WD72391)
Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibility
- Assist the unit / section manager to manage the day-to-day activities of the section
- Check and complete the processing of inward / outward CHATS & TT, fund transfer, cheque issuance & collection, and related activities (including MIS and regulatory reporting) in accordance with the established procedures & risk control, bank policies & guidelines, service standards
- Handle the receipt of customer instructions and the confirmation with customers in accordance with the established procedures and risk control, bank policies & guidelines, service standards
- Handle and respond to inquiries / requests from internal / external partners, customers, service providers on transaction processing and related matters
- Give suggestion for streamlining operational procedures, increasing productivity, enhancing operational control, achieving resource utilization (for surge of volume) by means of DBS Management System continuously
- Support any initiatives, new services and perform coordinator role as designated (e.g. BCP coordinator, PC coordinator)
- Provide coordination, guidance, coaching and counseling to section members in completing their responsibilities
- Promote and encourage open and good communication amongst all levels of members
- Comply with UDMA Policy requirement as well as UDMA governance process, control and support tasks, if required
- Adhere, provide guidance to section members and comply with the rules, guidelines and regulatory requirement of the Bank, HKMA, MAS, etc pertaining to the operations
- Escalate exceptional / outstanding / suspicious transactions to unit / section manager and other relevant parties for necessary action per the Incident Management Policy
- Public holiday duty may be required
Requirement
Functional
Technical
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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.
Primary Location
Hong Kong-Two Harbour Square
Operations
Schedule
Regular
Employee Status
Full-time : Job Posting
Feb 26, 2025, 1 : 35 : 53 AM
