College Student Success Coach

College Student Success Coach  Reports to : Student Success Manager   Department : Programs  _________________________________________________________________________________________ DC-College Access Program’s Mission  The District of Columbia College Access Program (DC-CAP) is a nonprofit organization with the mission to increase the number of Washington, DC, public high school students who enter and graduate from college.  DC-CAP recognizes the inequities that persist in accessing, funding and completing college, and obtaining a degree, especially for DC’s black, brown, and low-income students. DC-CAP helps students access and attain meaningful college education credentials with little to no debt, fueling their college and career success with both scholarships and advisory services.   Job Summary  The Student Success Coach at DC-CAP provides personalized, one-on-one support to college students through digital platforms, phone, and virtual meetings, focusing on academic success, financial aid, and career planning. This role collaborates with university stakeholders to enhance student support, leverage data-sharing, and identify at-risk students. Responsibilities also include using digital tools to monitor progress, deliver timely interventions, and contribute to continuous program improvement, all while maintaining accurate records and fostering a culture of perseverance among students.   Essential Functions  High-Quality Student Support  Provide personalized support to college students through digital platforms, email, phone, and virtual 1 : 1 meetings.   Build and sustain positive relationships with students to identify their individual needs and challenges.  Proactively reach out to students to offer guidance and resources related to academic success, financial aid, career planning, and personal development.   Collaboration with University Stakeholders  Cultivate and maintain strong relationships with key administrative staff and stakeholders at partner universities.   Leverage relationships and collaborative agreements to enhance student support and success.  Work closely with university partners to facilitate data-sharing and access to early warning systems that identify at-risk students. Use this information to guide support strategies.  Assessment and Triaging  Collaborate with the Data Team to assess student needs using surveys, academic records, and other data sources. Ensure support is informed by comprehensive data.  Direct students to appropriate campus resources and services based on their specific needs. Coordinate with faculty, advisors, and support staff to provide a holistic approach to student success.  Timely Interventions and Student Engagement  Execute communication plans to deliver timely reminders and nudges for key activities such as registration deadlines, financial aid applications, and academic advising appointments.  Co-create and distribute digital content designed to enhance student engagement and success.  Digital Tools and Resources  Use digital tools such as Salesforce to monitor student progress, track interactions, and identify at-risk students.   Manage student data and support interventions.  Leverage data to personalize and implement support strategies, including text interventions, email campaigns, and social media outreach.  Program Development and Improvement  Contribute to the development and implementation of programs aimed at improving student retention and graduation rates.  Continuously evaluate the effectiveness of support strategies and make data-informed recommendations for improvement.   Stay current with research and best practices in higher education, student success and retention.  Reporting and Documentation  Maintain accurate records of student interactions, support activities, and progress.  Prepare regular reports on student engagement metrics, progress, and program outcomes. Collaborate with the Data Team to provide insights supporting institutional decision-making.  Collaboration and Execution  Work effectively with colleagues and stakeholders to achieve program goals. Demonstrate strong problem-solving skills and adaptability in the face of challenges and ambiguity.  Execute tasks and projects, showing persistence and commitment to achieving desired outcomes.  Growth Mindset  Embrace continuous learning and professional development.   Demonstrate resilience and adaptability in response to challenges and changes.  Model a growth mindset for students, fostering a culture of perseverance and self-improvement.  Skills & Qualifications  Bachelor’s degree in education, counseling or related degree. Master’s degree in higher education or student affairs preferred.   Experience in student support services, academic advising, or a related field at the college level strongly preferred.  Strong interpersonal and communication skills, with the ability to build rapport and trust with students.   Excellent organizational and time management skills with the ability to manage multiple tasks and priorities.   Demonstrated ability to work collaboratively with diverse stakeholders  Experience with digital tools and platforms used in student support and engagement (e.g., CRM systems, learning management systems, communication tools).   Data-driven mindset with the ability to analyze and interpret data to inform decision-making.   Benefits  Full time employees of DC-CAP are eligible for benefits, including the following :    403(b) Plan : Retirement savings plan with an organizational match.  Medical, Dental, Vision Insurance, and a Flexible Spending Account with employer match   Commuter benefits   Generous Paid Time Off  Salary  This position offers a base salary range of $65,000 to $85,000 annually.   EEO Statement  DC-CAP is dedicated to creating an inclusive environment and providing equal employment opportunities. Our employment decisions are based on merit, qualifications, experience, and skills, without discrimination based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic.  We encourage individuals of all backgrounds to apply. At DC-CAP, every employee and contractor play a crucial role in maintaining a positive and inclusive work environment. We are dedicated to and each responsible for upholding a culture of kindness and respect, ensuring that our workplace remains free from discrimination and harassment.  Powered by JazzHR

Salary : $65,000 - $85,000