What are the responsibilities and job description for the Business Licensing Specialist position at DC Department of Human Resources?
Summary
This position is located in the Department of Licensing and Consumer Protection, Business and Professional Licensing Administration (BPLA), Business Licensing Division. The incumbent is responsible for reviewing and approving applications; interacting one-on-one with professionals via telephone calls, electronically and/or face-to-face, providing administrative support for the Business Licensing Division, communicating with professionals, regulatory and business organizations, and assisting applicants with the process.
Duties And Responsibilities
The Business License Specialist is responsible for providing information, assisting, and servicing clients that contact the office, answering inquiries in person, by telephone, or in electronic or paper correspondence. Responds to routine inquiries regarding policies and procedures. The incumbent assists the supervisor in improving effectiveness in meeting schedules, deadlines, priorities and production goals. Participates in the continuing review of procedures, and devises means of Improving, consolidating and/or standardizing administrative forms and procedures. The incumbent provides immediate and continuing support by briefing the supervisor on a variety of confidential matters pertaining to administrative operations, recommending courses of action, and keeping him/her informed of consumer activities occurring in the absence of the supervisor from the office for extended periods.
Qualifications And Education
Specialized experience is experience which is directly related to the position which has equipped the individual with the knowledge, skills and abilities to successfully perform the duties of the position to include the program policies, procedures and controls related there the position, and the responsibilities of key officials. To be creditable, the incumbent must possess at least one (1) year of specialized experience equivalent to the next lower grade level in the normal line of progression.
LICENSE AND CERTIFICATION
None
WORKING CONDITIONS/ENVIRONMENT
The work is primarily performed in routine office setting. Some site visits may be required.
Other Significant Facts
Tour of Duty: Monday - Friday 8:15am - 4:45pm
Pay Plan, Series and Grade: CS-301-09
Promotion Potential: CS-0301-11
Collective Bargaining Unit: This position is covered under a collective bargaining unit represented by AFSCME LOCAL 2743 and you may be required to pay an agency service fee through direct payroll deduction.
Position Designation: This position is designated as Security Sensitive. The incumbents of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC personnel regulations, Suitability.
EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, sex (including pregnancy), national origin, religion, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, status as a victim or family member of a victim of domestic violence, a sexual offense, or stalking, or any other legally-protected status within the limits imposed by applicable District and federal laws and regulations.
This position is located in the Department of Licensing and Consumer Protection, Business and Professional Licensing Administration (BPLA), Business Licensing Division. The incumbent is responsible for reviewing and approving applications; interacting one-on-one with professionals via telephone calls, electronically and/or face-to-face, providing administrative support for the Business Licensing Division, communicating with professionals, regulatory and business organizations, and assisting applicants with the process.
Duties And Responsibilities
The Business License Specialist is responsible for providing information, assisting, and servicing clients that contact the office, answering inquiries in person, by telephone, or in electronic or paper correspondence. Responds to routine inquiries regarding policies and procedures. The incumbent assists the supervisor in improving effectiveness in meeting schedules, deadlines, priorities and production goals. Participates in the continuing review of procedures, and devises means of Improving, consolidating and/or standardizing administrative forms and procedures. The incumbent provides immediate and continuing support by briefing the supervisor on a variety of confidential matters pertaining to administrative operations, recommending courses of action, and keeping him/her informed of consumer activities occurring in the absence of the supervisor from the office for extended periods.
Qualifications And Education
Specialized experience is experience which is directly related to the position which has equipped the individual with the knowledge, skills and abilities to successfully perform the duties of the position to include the program policies, procedures and controls related there the position, and the responsibilities of key officials. To be creditable, the incumbent must possess at least one (1) year of specialized experience equivalent to the next lower grade level in the normal line of progression.
LICENSE AND CERTIFICATION
None
WORKING CONDITIONS/ENVIRONMENT
The work is primarily performed in routine office setting. Some site visits may be required.
Other Significant Facts
Tour of Duty: Monday - Friday 8:15am - 4:45pm
Pay Plan, Series and Grade: CS-301-09
Promotion Potential: CS-0301-11
Collective Bargaining Unit: This position is covered under a collective bargaining unit represented by AFSCME LOCAL 2743 and you may be required to pay an agency service fee through direct payroll deduction.
Position Designation: This position is designated as Security Sensitive. The incumbents of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC personnel regulations, Suitability.
EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, sex (including pregnancy), national origin, religion, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, status as a victim or family member of a victim of domestic violence, a sexual offense, or stalking, or any other legally-protected status within the limits imposed by applicable District and federal laws and regulations.
