What are the responsibilities and job description for the IT Specialist (Data Mgmt) position at DC Department of Human Resources?
The DC Office of Contracting and Procurement (OCP) provides contracting services for client agencies and offices in the District. The mission of OCP is to partner with vendors and District agencies to purchase quality goods and services in a timely manner and at a reasonable cost, while ensuring that all purchasing actions are conducted fairly and impartially. OCP manages the acquisition of over $5.7 billion in goods, services, and construction annually on behalf of 78 District agencies. OCP is powered by a diverse team of innovative professionals committed to helping our client agencies reach their goals and accomplish their missions. In addition to contracting and procurement services, OCP’s Surplus Property Division collects, manages, and reuses District- owned and federal surplus property.
The Office of Contracting and Procurement (OCP) is seeking an Information Technology Specialist that report to the Information Technology Manager. Under general supervision, this level of specialist may perform as a team lead in supporting technology related requests from the agency and end users while providing technical support which includes, but is not limited to: troubleshooting, diagnosing and repairing desktops and laptops, including hardware and software, network, and equipment problems ,imaging computers, mapping drives, logging incoming tickets and maintaining the ticketing system, and processing and updating inventory management. This position may also serve as a project manager, which includes working with OCP managers to assess operational processes to document where automation may improve service delivery, accuracy of data
Qualifications And Education
A bachelor’s degree from an accredited college or university in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
OR
A minimum of four (4) years of related experience in one of the following areas: accounting, finance, procurement, information technology, project or program management, or a related field. Such experience includes skills and abilities to; collect, compile and analyze large volumes of data, apply commonly used query language, and demonstrate advanced knowledge of IT Ticketing Systems. The incumbent must also demonstrate excellent; 1) organization and coordination skills 2) critical problem-solving skills, 3) customer service techniques, and 4) communication skills, both orally and in writing.
Conditions of Employment
While on duty, District employees are prohibited from possessing, dispensing or being impaired by controlled substances, including alcohol. All District employees are subject to drug and alcohol testing when there is a reasonable suspicion of impairment or following any on-duty accident or incident involving injury to person or property.
Working Conditions/Environment
The work is sedentary, but there is some walking required during visits to contractor facilities.
Licensure/Certification
None
Tour of Duty: Monday – Friday: 8:30 am – 5:00 pm (negotiable)
Starting Salary: $80,784.00 - $103,333.00
Pay Plan, Series, Grade: CS-2210-12
Promotion Potential: No Known Potential
Collective Bargaining Unit: (Non-Union): This position is not in a collective bargaining unit.
Duration of Appointment: Career Service
Vacancy: One (1)
Note: Waiver: The CPO may waive any or all of the requirements of education and experience if the applicant possesses significant potential for advancement to levels of greater responsibility and authority, based on demonstrated analytical and decision-making capabilities, job performance, and qualifying experience.
Position Security Designation: These positions have been deemed Security-Sensitive under the guidelines of the DC Personnel Manual. Incumbents of this position are subject to enhanced suitability screening pursuant to Chapter 4 of DC personnel regulations. Accordingly, applicants must successfully pass a criminal background and consumer credit check as a condition of employment and will be subject to periodic criminal background checks for the duration of their tenure.
Emergency Designation: This position is designated as an Emergency position. As an Emergency Employee, and when directed to do so, you are required to either report to work, stay at work or telework during a declared emergency or during a period of non-emergency when your duties have been deemed critical to District government operations. As an Emergency Employee, you are required to adhere to the Emergency Employee policies set forth in Chapter 12, sections 1271 and 1274 of the District Personnel Manual. An Emergency employee may be required to perform other duties outside of his or her official position description during a period of a declared emergency (such as manual labor, shelter services, etc.)
EEO Statement: The District of Columbia is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.
The Office of Contracting and Procurement (OCP) is seeking an Information Technology Specialist that report to the Information Technology Manager. Under general supervision, this level of specialist may perform as a team lead in supporting technology related requests from the agency and end users while providing technical support which includes, but is not limited to: troubleshooting, diagnosing and repairing desktops and laptops, including hardware and software, network, and equipment problems ,imaging computers, mapping drives, logging incoming tickets and maintaining the ticketing system, and processing and updating inventory management. This position may also serve as a project manager, which includes working with OCP managers to assess operational processes to document where automation may improve service delivery, accuracy of data
- collected and/or streamline processes to improve end results within the agency. In addition, expertise is required the following technological areas: Windows Operating systems (to include Windows 7,10 and knowledge of Windows 11), knowledge of routers and switches, configuration, monitoring, Manage and maintain the network Print servers, File management, network shares, server management, security patches, Windows updates and technology trends.
Qualifications And Education
A bachelor’s degree from an accredited college or university in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
OR
A minimum of four (4) years of related experience in one of the following areas: accounting, finance, procurement, information technology, project or program management, or a related field. Such experience includes skills and abilities to; collect, compile and analyze large volumes of data, apply commonly used query language, and demonstrate advanced knowledge of IT Ticketing Systems. The incumbent must also demonstrate excellent; 1) organization and coordination skills 2) critical problem-solving skills, 3) customer service techniques, and 4) communication skills, both orally and in writing.
Conditions of Employment
While on duty, District employees are prohibited from possessing, dispensing or being impaired by controlled substances, including alcohol. All District employees are subject to drug and alcohol testing when there is a reasonable suspicion of impairment or following any on-duty accident or incident involving injury to person or property.
Working Conditions/Environment
The work is sedentary, but there is some walking required during visits to contractor facilities.
Licensure/Certification
None
Tour of Duty: Monday – Friday: 8:30 am – 5:00 pm (negotiable)
Starting Salary: $80,784.00 - $103,333.00
Pay Plan, Series, Grade: CS-2210-12
Promotion Potential: No Known Potential
Collective Bargaining Unit: (Non-Union): This position is not in a collective bargaining unit.
Duration of Appointment: Career Service
Vacancy: One (1)
Note: Waiver: The CPO may waive any or all of the requirements of education and experience if the applicant possesses significant potential for advancement to levels of greater responsibility and authority, based on demonstrated analytical and decision-making capabilities, job performance, and qualifying experience.
Position Security Designation: These positions have been deemed Security-Sensitive under the guidelines of the DC Personnel Manual. Incumbents of this position are subject to enhanced suitability screening pursuant to Chapter 4 of DC personnel regulations. Accordingly, applicants must successfully pass a criminal background and consumer credit check as a condition of employment and will be subject to periodic criminal background checks for the duration of their tenure.
Emergency Designation: This position is designated as an Emergency position. As an Emergency Employee, and when directed to do so, you are required to either report to work, stay at work or telework during a declared emergency or during a period of non-emergency when your duties have been deemed critical to District government operations. As an Emergency Employee, you are required to adhere to the Emergency Employee policies set forth in Chapter 12, sections 1271 and 1274 of the District Personnel Manual. An Emergency employee may be required to perform other duties outside of his or her official position description during a period of a declared emergency (such as manual labor, shelter services, etc.)
EEO Statement: The District of Columbia is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.
Salary : $80,784 - $103,333
