What are the responsibilities and job description for the Enterprise Systems Administrator position at DC Enterprises (iLABS Inc. and Affiliated Companies:)?
Who We Are
Elements Connect is a B2B software start-up delivering cutting-edge SaaS solutions to customers in the beauty and health and 3PL industries. We work with Fortune 500 companies, including OEM/ODM manufacturers, beauty brands, staffing agencies, and ingredient manufacturers. Our team thrives on innovation, collaboration, and execution, and we are looking for highly experienced, self-driven leaders to join us.
Job Summary
The Enterprise Systems Administrator is a full-time, on-site position that will have an important role in managing and supporting the IT infrastructure and addressing complex end-user issues in a cross-platform environment at Elements Connect, running the latest Mac OS and Windows 11, maintaining SaaS applications, managing network and AV systems, and mentoring junior IT staff. The ideal candidate is an experienced IT professional with strong troubleshooting skills, organizational discipline, and the ability to handle complex technical challenges methodically.
Responsibilities
- End-User Support: Provide high-level technical support for Mac OS and Windows 11 users, ensuring timely resolution of hardware, software, and networking issues.
- Microsoft Azure & O365 Administration: Managing Microsoft's multiple administrative consoles to support Microsoft Azure and Office 365 environments, including user provisioning, security, compliance, and troubleshooting.
- SaaS Platform Management: Administer various SaaS platforms such as Box, Adobe, 1Password, AWS, Zoom, Google Workspace, and MDM/RMM solutions (Atera preferred).
- Networking: Maintain and troubleshoot network infrastructure, particularly Ubiquiti equipment, ensuring continuous uptime and optimal performance and security.
- PowerShell Scripting: Utilize PowerShell to automate administrative tasks and improve system efficiency.
- AV Conferencing Systems: Configure and support AV conferencing systems to ensure seamless collaboration for remote and in-office employees.
- Security & Compliance: Implement best practices, monitor for vulnerabilities, and ensure compliance with organizational IT policies.
- Mentoring & Training: Guide and mentor Level 1 technicians, providing training and escalation support.
- Documentation & Process Improvement: Maintain accurate documentation of IT systems, policies, and procedures. Identify opportunities for system improvements and process automation.
- Technical Writing & Documentation: Develop clear and comprehensive how-to guides, FAQs, and documentation to assist clients and internal teams use IT systems effectively.
- Minimum of 4 years of experience in IT administration with hands-on end-user support.
- Expertise in supporting Mac OS and Windows 11 environments.
- Strong experience with Microsoft Azure and Office 365 administration.
- Familiarity with SaaS platforms and IT management tools.
- Strong networking knowledge, particularly with Ubiquiti infrastructure.
- Ability to write and execute PowerShell scripts.
- Excellent problem-solving skills and ability to handle complex troubleshooting.
- Highly organized, methodical, and detail-oriented approach to work.
- Strong communication and interpersonal skills, with the ability to work independently and collaboratively.
- Experience mentoring and training junior IT staff.
- Proficient writing and documentation skills, with the ability to create detailed how-to guides and instructional materials for clients and internal users.
- Strong work ethic and commitment to delivering high-quality IT support and solutions.
- Comprehensive Health Benefits package (Medical, Dental, Vision, Life, AD&D)
- Competitive 401(k) match with immediate vesting
- Paid time off (Vacation, Sick, Holiday)
- Free Shuttle Service to and from NYC <> Mahwah office
- Monthly birthday celebrations other fun activities!
- Daily subsidized meals
Elements Connect is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other characteristic protected by federal, state or local laws. All employment is decided on the basis of qualifications, merit, and business need.
