Community Empowerment Services Manager

Join us in empowering Deaf* communities! Be a leader, an advocate, and a champion for change at DCARA.

Job Summary:
DCARA is seeking a Community Empowerment Services Manager who will collaborate with our team to empower Deaf* clients by providing information, resources, and tools that will enable them to remain integral members of their communities. The ideal candidate will lead the Community Empowerment Services department, overseeing staff, ensuring client services, and building community connections through innovative programs and outreach.

Essential Job Functions:

• Direct Management Duties:
  • Provide training to Community Empowerment Services staff on topics including communication assistance, information and referral, and enrollment procedures.
  • Lead staff in recruitment and enrollment of clients, data entry in Salesforce, and using orientation packets for new clients.
  • Conduct staff performance reviews, provide feedback, and support them in professional development.
  • Participate in virtual and in-person meetings to review policies and procedures, encouraging input from staff.
  • Ensure compliance with contracts and track departmental goals through monthly reports.
• Supervise Client Services:
  • Actively recruit clients through flyers, brochures, vlogs, and other media.
  • Oversee client inquiries and concerns, providing orientations and presentations both in person and virtually.
  • Ensure accurate client enrollment and documentation using Salesforce.
• External Services:
  • Deliver presentations and training to external agencies regarding community empowerment and Deaf* client needs.
• Other Job Functions:
  • Collaborate with other DCARA departments to assist clients with communication access and emergency needs.
  • Build and maintain relationships with local businesses and agencies to advocate for Deaf* community services.
  • Manage social media content and vlogs, ensuring current and relevant information is shared.
  • Attend and lead mandatory meetings and trainings, including health and safety, workplace violence prevention, and others as assigned.

Required Education and Experience:

• BA Degree or 3 years of documented experience in supervision and management in either Community Empowerment Services, Social Work, Social Services or related fields
• Knowledge of current issues and laws protecting the rights of Deaf* individuals, such as the Americans with Disabilities Act and Section 504.
• Ability to work with individuals from diverse racial, economic, linguistic, cultural, religious, disability, and communication backgrounds.

Desired Education and Experience:

• Experience with writing comprehensive reports.
• Knowledge of social justice issues affecting the Deaf* community.
• Cultural competence and experience working within the Deaf* community.
• Experience in using Salesforce for client enrollment and data management.

Benefits:

• Full Coverage: Health, Dental and Vision Plans
• Life Insurance
• (12) Paid Holidays 
• Family Leave
• Paid sick and vacation leave accrual upon hire
• Paid Weekly Wellbeing Hour

Our Workplace Culture

Our workplace culture is a fun, challenging, and caring working environment where you can grow your career. We work together by being inclusive everyone - including ideas, of people, of points of view. Individually, we are experts at what we do. Collectively, our impact is even greater. You’ll find some of the best and most satisfied staff working for the agency. At DCARA, you will be able to use your experiences, abilities, creativity, and energy to work and discover the talents within yourself as you enrich the lives of Deaf* (Deaf, DeafBlind, Deaf with disabilities, hard of hearing, and late-deafened) community members.

Living in the Bay Area

DCARA is located in the beautiful Bay Area / North Coastal of California, known for its large Deaf* community, warm climate, highly educated communities, historic buildings, and exciting array of activities for everyone, including cultural events, professional sports, trips up and down the Pacific coastline, wine tasting in Napa and Sonoma Valley, hiking around Redwood Giants, and many other community activities. You will also live near many of the world’s Global companies (Google, Apple, Facebook, for example) which are located in the Bay Area. There is no better place to live California as the world’s fifth largest economy!

DCARA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, including Deaf, DeafBlind, Deaf with disabilities, hard of hearing, and late deafened people.

How to Apply: Interested applicants can start the application process by clicking on Apply for This Job button.

Salary : $63,000 - $78,000