Performance Improvement Specialist

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! We are seeking a Performance Improvement Specialist. The Performance Improvement Specialist assists in identification and delivery of performance improvement initiatives throughout DCI Donor Services. Facilitates targeted performance improvement activities using improvement tools and methodologies including Process Mapping, Root Cause Analysis, Lean, Six Sigma and Plan, Do, Study, Act (PDSA) to deliver measurable impact on organizational goals. This position supports DCIDS by analyzing and utilizing operational and other data to guide performance improvement activities within the organization.

COMPANY OVERVIEW AND MISSION
For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.

DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.

Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor’s gift and share the importance of the gift of life.

We are committed to diversity, equity, and inclusion. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

Key responsibilities this position will perform include:

• Coordinates with management and departmental staff to identify and evaluate opportunities for performance improvement initiatives that lead to a positive and measurable impact on organizational goals.
  
• Design and implements performance improvement initiatives to improve outcomes, optimizes the use of organizational resources, and maintain organizational alignment.
  
• Acts as a resource and engages DCIDS staff in developing and implementing improvement projects in their departments.
  
• Leads improvement initiatives and facilitates the development of problem-solving projects and process change. Regularly reports on the status of projects and related impact.
  
• Works collaboratively with the Business Intelligence team on data collection, analysis, and reporting to ensure project selection and goals are data driven.
  
• Maintains a working knowledge of industry regulations and standards and ensures that improvement initiatives align with DCIDS SOPs, processes, and training.
  
• Participates in national and industry specific meetings/conferences, networks with process improvement professionals, shares best practices, tools, and materials.
  
• Performs other duties as assigned.
  

The ideal candidate will have:

• Bachelor’s Degree from an accredited university or college.
• Certification in Quality Management and/or Process Improvement methods required (e.g. LEAN, Six-Sigma, ASQ, IHI, etc.)
• Minimum 2 years of related experience in process improvement.
• Demonstrated expertise in leading organizational process improvement initiatives with favorable outcomes.
• Skilled at data collection, analysis and reporting.
• Strong knowledge of Microsoft Office applications (Outlook, Word, Excel, Visio, PowerPoint, etc.)
• Excellent written and verbal communication skills, skilled at multi-tasking, strong attention to details and ability to meet deadlines.

We offer a competitive compensation package including:

• Up to 176 hours of PTO your first year
• Up to 72 hours of Sick Time your first year
• Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
• 403(b) plan with matching contribution
• Company provided term life, AD&D, and long-term disability insurance
• Wellness Program
• Supplemental insurance benefits such as accident coverage and short-term disability
• Discounts on home/auto/renter/pet insurance
• Cell phone discounts through Verizon

**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**

You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position.

DCIDS is an EOE/AA employer – M/F/Vet/Disability.