What are the responsibilities and job description for the FSR Analyst position at DCI Solutions?
DCI Job Requirement for:
Field Support Representative
Location: Ft. Liberty, NC
Job Description:
- Serve as an FSR Analyst
- Work side-by-side with analysts to train and mentor users
- Troubleshoot technical issues and develop new use cases
- Solve unique and challenging problems
- Embed with high-impact units to understand their operational and technical needs
- Help facilitate collaboration across a global enterprise while ensuring customer success
- Deliver Initial User Training to Operational Units
- Assist Course Instructors with Developing ASII-Specific Curriculum
- Own Onsite Customer Engagement
- Perform Initial Debugging and Ticket Triaging
- Conduct Onsite Smoke Testing
- Directly Support ASII Deliverables
Qualifications:
5 years of experience fusing intelligence capabilities in support of operations
Prior experience with Gotham (required)
- Gaia or Foundry experience is a plus
Technical background with working knowledge of:
- HTML, Ruby, Python and/or Java
- Hardware, networks, and server administration
Experience with multi-Service integration of:
- Intelligence, surveillance, reconnaissance (ISR)
- Targeting capabilities
- ISR and targeting platforms
- Or Distributed Common Ground System
Experience conducting user training programs or workshops
Military/Special Operations experience is a plus
Active DoD Top-Secret Clearance
Job Type: Full-time
Salary: $100,000-$140,000
Job Type: Full-time
Pay: $100,000.00 - $140,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
Experience:
- Intelligence analysis: 5 years (Preferred)
- Gotham: 2 years (Preferred)
- multi-Service integration of ISR and targeting platforms: 2 years (Preferred)
- conducting user training programs or workshops: 2 years (Preferred)
- conducting onsite Smoke Testing: 1 year (Preferred)
Security clearance:
- Top Secret (Required)
Ability to Relocate:
- Fort Bragg, NC 28310: Relocate before starting work (Required)
Work Location: In person
Salary : $100,000 - $140,000
