What are the responsibilities and job description for the IT Analyst position at DCM Staffing?
IT Analyst Buffalo, NY Fully on-site
Our client, a large law firm with cutting edge technology is looking to add a 4th IT Analyst to their IT team.
What you'll be doing :
The IT Analyst is responsible for providing first and second level support to the firm's users, including troubleshooting assistance and problem resolution. The IT Analyst will take ownership and provide timely resolution of all incident tickets. This position interacts directly with other members of the IT group to determine the proper solution to an issue, sets up for quality assurance testing of new hardware and software for existing and new users, and performs other related duties.
- Provide technical support via in-person, email, and phone, serving as the initial point of contact for technical support requests.
- Take ownership of user support requests and provide comprehensive troubleshooting and resolution for computer systems, hardware, software, mobile devices, peripherals, and network issues to ensure .
- Develop and modify computer systems for new and replacement PCs and laptops for the end-users;including configuration of the operating system, peripherals, off-the-shelf applications, and integrated additional specialty applications.
- Analyze and modify computer systems and programs, up to and including making administrative-level changes to operating system and application configurations in accordance to user and system design specifications.
- Acting as a system administrator, establish and maintain user network access rights with timely response to changes of status;including new hires, terminations, promotions, and department transitions.
- Set up and quality assurance testing of new hardware and software for existing and new end-users in the firm.
- Assist with equipment installations, hardware racking, cable management, and vendor support / oversight.
- Identify and escalate patterns of issues impacting multiple users to appropriate team members or third-party support. Inform management of recurring problems or trends.
- Participate in Information Technology Department meetings and assist with Department projects as needed.
- Provide on-call support after hours, responding to requests
Qualifications and Requirements
The rate for this role is $23 27.50 per hour, based on a 40 hour work week . This range represents the low and high end of the compensation range for this position. Actual compensation offered will vary based on various details.
Salary : $23
