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What You’ll Do
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Summary/Objective:
This role will work with key leaders across the Member Service organization to help unlock the power of our data and convert it into actionable insights. Using leading-edge technologies, they must be able to design optimal data solutions based on complex business requirements and interpret and communicate the results to deliver business value.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Data Analysis & Insights:
- Gather and analyze data to support Member Service engagement models, business cases, and project proposals.
- Proactively analyze data from various sources to inform decision-making and identify opportunities for improvement.
- Reporting & Visualization:
- Design and develop tools, techniques, metrics, and dashboards for business insights and visualizations.
- Create an end-to-end reporting tool that aligns critical data points with the DCU Member journey.
- Develop and maintain a singular reporting suite in collaboration with leaders from the Call Center, Branch Network, and Support Functions.
- Ensure accuracy by scrubbing and validating data before use.
- Collaboration & Innovation:
- Partner with key data and reporting stakeholders across the organization to share and adopt best practices.
- Review findings with business partners and provide clear, concise communication to support decision-making.
- Deliver reports and analyses quickly and accurately, consistently exceeding expectations.
- Maintain a strong focus on customer satisfaction through high-quality documentation and effective collaboration.
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What You’ll Need
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Education and Experience Requirements:
- Bachelor's Degree in Information Systems, Computer Science, or related field
- 3-5 years of professional data analysis
- 1-3 years of experience in a Customer Service or Inbound Selling based organization
- Knowledge of Advanced SQL, RDMS, and MPP Databases
- Proficiency in data visualization tools (e.g., Power BI, Tableau) and database management tools (e.g., Microsoft’s SSIS, SSMS, SSRS).
- Experience with analytic methods (e.g., reporting, modeling, optimization) and AWS cloud-based analytic ecosystems (preferred).
- Strong analytical, business, and technical skills.
- Proficiency in enablement technology (LMS/CMS, Instructional Design, CRM) tools highly preferred
Additional Eligibility:
- Compares data, information, and input from a variety of sources to draw conclusions; takes action that is consistent with available facts, constraints, and probable consequences
- Monitors and checks work to meet quality standards; demonstrates a high level of care and thoroughness; checks work to ensure completeness and accuracy
- Takes initiative without being asked or required to; achieves goals beyond job requirements; is proactive and takes prompt action to accomplish objectives
- Ability to think analytically, act independently, and work calmly
- Demonstrates good written, oral, and listening skills
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What We Do
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DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares.
DCU is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you’re applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to careers@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
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