Data Center Lab Technician

This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing.

"DDN's A3I solutions are transforming the landscape of AI infrastructure." - IDC 

“The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments” - Marc Hamilton, VP, Solutions Architecture & Engineering | NVIDIA 

DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence. 

Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management. 

Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage. 

We are seeking a dedicated part time Data Center Lab Assistant to support our EXA DevOps Team in the installation, setup, and maintenance of lab hardware for Exascaler initiatives. The ideal candidate will be hands-on, detail-oriented, and capable of working in a dynamic environment. This role is located in our Colorado Springs Offices.

Key Responsibilities:

• Unboxing, installing, and configuring hardware components, including expansion JBOD enclosures, servers, switches, intelligent PDUs, and hard disk drives.
• Coordinating shipping and receiving for new and old hardware related to Exascaler initiatives.
• Inventorying and tracking new hardware as it is installed, configured, and used.
• Responding to JIRA tickets in a timely fashion to communicate with developers on solutions and requests.
• Testing, diagnosing, and characterizing issues related to computer data storage devices and subsystems.
• Documenting findings, analyses, and proposed solutions in comprehensive problem reports.
• Collaborating with Engineering teams to resolve complex technical challenges.
• Occasionally providing technical expertise to other departments and external vendors.
• Generating monthly status reports detailing lab activities and progress.

Qualifications:

• Bachelor's degree in Computer Science, Electronics & Computer Engineering, or a related field preferred. An Associate degree combined with relevant experience will also be considered.
• Logical thinking with clear and effective expression of ideas.
• Solid understanding of basic computer system concepts.
• Familiarity with computer storage interfaces and protocols is advantageous.
• Proficiency with Windows and Linux operating systems at an advanced user level is a plus.
• Strong communication and interpersonal skills, with the ability to adapt to a changing environment.
• Proficiency in using electrical instruments and hand tools.
• Flexible on-site hours preferred.
• A thirst for learning new things every day, even after onboarding.
• Have a growth mindset and a desire to continuously improve the environment and its processes.
• The ability to pivot quickly between tasks as more high-priority requests and/or issues arise.

Hourly Range:

This position requires participation in an on-call rotation to provide after-hours support as needed.

DDN has a very strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities: 

Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives. 

Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable. 

Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful. 

Innovative - Builds and improves key business processes that enhance the effectiveness of DDN. Generates new ideas, challenges the status quo, and solves problems creatively.

DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.