What are the responsibilities and job description for the Sales Desk Associate position at de Sanchez Day Spa & Salon?
Job brief:
We are looking for a Sales Desk Associate to act as the first point of contact for customers who visit our salon or contact us to learn about our beauty services.
The responsibilities of a Sales Desk Associate include greeting customers upon their arrival, answering clients’ questions about services via phone, email or in person and processing transactions. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand.
Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.
Requirements:
- Proven work experience as a Salon Receptionist, Sales Desk Representative or similar role
- Hands-on experience with office equipment, like printers and POS systems
- Familiarity with processing transactions
- Excellent communication abilities (verbal, phone and email) with a customer service attitude
- Solid organization and record-keeping skills
- An ability to remain calm under stressful circumstances
- High School diploma
Responsibilities: Warmly greet clients and inform assigned employee of their arrival.
- Book and confirm appointments via phone and email.
- Process transactions (cash and credit cards) and issue receipts.
- Offer beverages and chat with clients who are in the waiting area.
- Welcome walk-ins, answer questions about services and schedule appointments based on availability.
- Inform clients about new services and discounts.
- Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards).
- Update client records with contact and billing details, appointments and services offered.
- Maintain a tidy reception area.
Job Type: Full-time
Job Type: Full-time
Pay: $9.50 - $10.00 per hour
Benefits:
- Employee discount
Shift:
- 8 hour shift
People with a criminal record are encouraged to apply
Ability to commute/relocate:
- McAllen, TX 78501: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 2 years (Preferred)
Work Location: In person
Salary : $10 - $10