CLIENT SUPPORT SPECIALIST

Location : US Based Applicants only

Time Zones : GMT, PT, CST

The Client Support Specialist is responsible for providing first-class customer service to our clients via phone, email, and other channels. This role requires the ability to troubleshoot and solve technical issues while delivering excellent service in a timely manner. The ideal candidate has strong problem-solving and communication skills to ensure our clients needs are met. Supports the Director and Manager of Inventory through a variety of tasks related to organization and communication.

Responsibilities include but not limited to :

• Answer and direct phone calls.
• Informing customers about specialized product functionalities and features.
• Create and solve inventory support tickets promptly in the company CRM system.
• Contribute to team effort by accomplishing related results as needed.
• Problem solves SaaS Technical Support issues i.e. updating databases, and data feeds.
• Work as a team providing interdepartmental communication, and communicating with other 3rd party vendors to troubleshoot issues
• Ability to communicate and work together with team members within this and other departments to solve problems.

Requirements :

Employee Benefits (after a waiting period) :

Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

Powered by JazzHR