What are the responsibilities and job description for the CLIENT SUPPORT SPECIALIST position at Dealer e Process?
Location : US Based Applicants only
Time Zones : GMT, PT, CST
The Client Support Specialist is responsible for providing first-class customer service to our clients via phone, email, and other channels. This role requires the ability to troubleshoot and solve technical issues while delivering excellent service in a timely manner. The ideal candidate has strong problem-solving and communication skills to ensure our clients needs are met. Supports the Director and Manager of Inventory through a variety of tasks related to organization and communication.
Responsibilities include but not limited to :
- Answer and direct phone calls.
- Informing customers about specialized product functionalities and features.
- Create and solve inventory support tickets promptly in the company CRM system.
- Contribute to team effort by accomplishing related results as needed.
- Problem solves SaaS Technical Support issues i.e. updating databases, and data feeds.
- Work as a team providing interdepartmental communication, and communicating with other 3rd party vendors to troubleshoot issues
- Ability to communicate and work together with team members within this and other departments to solve problems.
Requirements :
Employee Benefits (after a waiting period) :
Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.
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