Payment Specialist

About Us

Dealer Owned Warranty Company LLC is a leading provider of F&I (Finance and Insurance) partnership services in the automotive industry, offering a full suite of obligor and administrator services, top-of-the-line products, technology, and training. We understand the importance of leveraging process and technology in the F&I industry to drive revenue and ensure success. Our goal is to provide visibility, transparency, and the tools needed for our partners to build their wealth and achieve their goals. DOWC prides itself on taking care of its employees (We were voted one of the “Best Places to Work” two years in a row!), and we also offer award-winning products. All of our positions are fully on-site in Parsippany, NJ.

Job Summary

We are seeking a customer-focused payment specialist to join our team in Parsippany, NJ. This role is crucial to supporting daily customer service and claims operations by assisting all payment inquiries via phone and email. The ideal candidate will be someone who is eager to learn and has proven experience in customer service and processing payments. Key responsibilities include reviewing invoices and claims, processing payments, applying payments to customer claims, and generating virtual credit cards, which will be sent to our Dealer Partners and Repair Facilities for work performed.

Responsibilities:

• Efficiently and accurately process payments for various Dealers and Repair Facilities.
• Apply payments to customer claims in accordance with established procedures and contract guidelines.
• Handle and document various payment types, including ACH and check payment requests.
• Respond to customer inquiries and resolve payment-related issues via phone or email.
• Clarify payment processing procedures to customers regarding reimbursements.
• Identify and troubleshoot problems related to transactions and documentation.
• Collaborate closely with accounting, customer service, and other internal teams to address issues.
• Ensure timely payments and maintain financial accuracy.
• Maintain familiarity with WEX payment systems and applications.

Required Skills and Experience:

• Minimum 1-2 years of customer service experience
• Proven experience processing payments is required
• Strong knowledge of payment processing procedures and systems
• Exceptional customer service and communication abilities
• Proficient in identifying and resolving issues effectively
• Skilled in using relevant software and tools
• Detail-oriented with a focus on accuracy in financial transactions
• Familiarity with WEX payment systems is a plus
• Proficient in MS Office

Job Type: Full-time

Pay: $21.63 - $24.04 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $22 - $24