What are the responsibilities and job description for the Implementation Specialist - Variable Operations position at DealerBuilt?
Job Details
Job Location
Remote - Remote, MI
Remote Type
Fully Remote
Position Type
Full Time
Job Category
Training
Description
At DealerBuilt, we empower people to achieve their unique ambitions. DealerBuilt is a portfolio of automotive dealership SaaS brands including Lightyear, Oplogic, iService, and Vistadash. Our portfolio includes Enterprise Retail Cloud DMS, Document Management, CRM, Desking, F&I Menus, Equity, Telephony, Fraud Protection, Service Lane Tools, and Marketing Analytics. We pride ourselves on the fact that our innovative SaaS solutions are built by dealers for dealers. Our solutions are used in some of the largest volume stores and groups in the nation. We understand that every dealership is unique, and that is why our platform is tailored to adapt to those specific needs and ambitions regardless of the dealership size. Our innovative technology is designed to elevate the dealership experience, offering unparalleled flexibility, efficiency, and control in managing operations. Join us and Make Way For YOUR WAY!
WHY WE'RE LOOKING :
We are busy and we are looking to add additional members to our Implementation team to support our growth. We are looking for an Implementation Specialist with deep dealership experience implementing software solutions to help our dealers implement new solutions. Optimally, this person has both dealership and process improvement experience. We are looking for someone that has a background in Variable Operations including Fraud Prevention, CRM, Desking, Equity, Telephony, AI, F&I, F&I Menus and other Variable Operation solutions.
WHAT YOU'LL DO :
- Hold kickoff and status meeting(s) with dealership customers following the sale to review the implementation plan, to set good expectations for the project, access and communicate the status of the implementation, and communicate update(s) to the broader team both internally and externally
- Gather customer requirements and information to tailor the solution to the customer's business needs to optimize outcomes leveraging best practices
- Train the customer on the setup and utilization of DealerBuilt solutions
- Manage a project plan for each customer, detailing the tasks that need to be completed for the timely implementation of solutions
- Communicate with customers throughout the implementation to ensure user, stakeholder, and decision maker engagement and support
- Work cross-functionally with the implementation team to ensure all key deliverables and project milestones are achieved
- Continually improve the implementation process by uncovering, documenting, and submitting best practices, recommendations, customer feedback with a focus on both quality and efficiency of implementation
WHAT WE'RE LOOKING FOR :
WHAT'S IN IT FOR YOU :
DealerBuiltis an Equal Opportunity Employer of minorities, females, protected veterans, and individuals with disabilities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
No search firm solicitations, please.
