What are the responsibilities and job description for the Customer Success Manager (Mid-Market) position at Dealpath?
Job Description
Job Description
Dealpath is looking for a self-motivated Customer Success Manager (Mid-Market) to join our growing team in Austin, TX!
As a Customer Success Manager (Mid-Market) you will play a critical role in ensuring our customers adopt and utilize Dealpath to its utmost capabilities.
You're excited about this opportunity because you'll :
- Interact with customers to learn how their business works, define success criteria, and build out a customer journey to help them reach their business goals
- Train, onboard, and support our customers in their usage of Dealpath in an effort to ensure adoption
- Produce and deliver web-based and in-person training seminars for customers
- Field phone and email based support inquiries from customers
- Assist with the creation of self-service documentation and video-based training materials
- Work cross-functionally with Dealpath's Sales, Marketing, and Product teams to relay customer use cases, develop success assets, and resolve product escalations
- Ensure the retention, growth, and satisfaction of a portfolio of customer accounts
- Help the Customer Success team build out process and success metrics to accelerate the scaling of this function
We are excited that you are :
Qualifications :
For Bonus Points :
The Perks & Culture :
About Dealpath :
Our mission is to empower real estate investment and capital markets with data and collaboration through purpose-built software. We believe that real estate is driven by people with information to shape the built world.
Today, Dealpath is the industry's leading cloud-based deal management platform and expanding rapidly. Recent highlights include : surpassing $10 Trillion of transactions supported on the platform with leading firms like Blackstone, CBRE, Oxford, Nuveen, Bridge Investment Group, etc., recognized as the "Top Technology" at Global PropTech Awards, and expanding offices and teams in San Francisco and New York City. We're engineering an industry-defining company to power the largest asset class in the world into the future.
Our company is led by an experienced team and backed by a combination of top tier venture capital firms and strategic industry partners including : Blackstone, Nasdaq, 8VC, JLL Spark, WTI, GreenSoil Investments, LeFrak, Milstein, Bechtel, and Morgan Stanley Expansion Capital.
We value your voice! If you get excited about solving real business challenges and working closely with other smart folks in a winning culture - we'd love to meet you!
Salary : $10
