What are the responsibilities and job description for the Customer Success Specialist position at Dealpath?

Job Description

Dealpath is looking for a self-motivated Customer Success Specialist to join our growing team in San Francisco!

If you're interested in starting a career in Customer Success, Dealpath encourages you to apply. As our Customer Success Specialist you will play a vital role in ensuring our customers adopt and utilize Dealpath to its utmost capabilities.

The Customer Success team is supportive and values collaboration, which means they'll be with you to support your career growth journey. In this role, you'll gain the experience needed to advance into roles like Customer Success Manager or Implementation Manager, paving the way for a fulfilling career here at Dealpath.

What you'll do :

Take charge of common platform questions and issues for customers from start to finish - while working in a dynamic and fast-paced environment
Respond to inquiries in a timely manner to help our customers optimize Dealpath to meet their platform utilization and investment goals
Develop deep product expertise, becoming a go-to resource for both customers and teammates.
Collaborate with cross-functional teams to identify areas where we can better serve our customer base through automation or added features

You are :

A proactive problem solver who feels excited about contributing new ideas towards achieving operational excellence in a fast paced environment.

Product-focused; you enjoy and feel challenged mastering new software

Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues

Always thinking of new ways to effectively serve customers and improve the Customer Success team's internal processes

Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues

Required Qualifications :

Bachelor's degree or higher

Strong written and verbal communication skills, with comfort presenting to senior executives.

Empathy for customers, and passion for helping them

Demonstrated ability to manage ambiguity and apply problem-solving skills

High attention to detail and accuracy

Strong knowledge and proficiency in Excel / Google Sheets

Nice to haves :

Familiarity with Zendesk, Asana, Salesforce, Jira, and SQL

Strong interest in a long-term career in Customer Success

Prior internship experience supporting Customer Success or Go-to-Market teams

The Perks & Culture :

Medical, dental, & vision insurance coverage

Flexible Spending Account

Paid Parental Leave

401(k)

Company sponsored commuter benefits

Hybrid work policy 3 days in office

Monthly wellness reimbursement

Additional Details :

This is a non-exempt role with a $65,000 - $70,000 annual pay and up to $5,000 bonus. Your compensation will be based upon several factors including your experience, qualifications, education, location, and the skills assessed in Dealpath's interview process.

This position is also eligible for Dealpath's equity plan and variable compensation.

Your actual compensation will be confirmed in writing at the time of offer.

Dealpath's compensation ranges are determined by current market data, so compensation data posted on our job posts may change as new market data becomes available.

About Dealpath :

Dealpath is the world's largest and most trusted real estate investment management platform. To date, Dealpath has powered over $10 trillion in transactions in partnership with hundreds of firms, from leading global institutions including Blackstone, Nuveen, LaSalle, CBRE IM, and MetLife to lean mid-market and regional organizations. Dealpath drives investment performance by uniting data, insights, and execution in a platform purpose-built for real estate, giving firms the tools they need to operate with speed and precision and unlock opportunity in a dynamic and competitive landscape where information reigns supreme.

Our company is led by an experienced team and backed by a combination of top tier venture capital firms and strategic industry partners including : Blackstone, Nasdaq, 8VC, JLL Spark, WTI, GreenSoil Investments, LeFrak, Milstein, Bechtel, and Morgan Stanley Expansion Capital.

We value your voice! If you get excited about solving real business challenges and working closely with other smart folks in a winning culture - we'd love to meet you!

Salary : $65,000 - $70,000

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What are the responsibilities and job description for the Customer Success Specialist position at Dealpath?

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