What are the responsibilities and job description for the Customer Success Specialist position at Informa Connect?
Job Description
Are you a customer success superstar with a passion for creating unforgettable experiences? We're seeking a high-energy Customer Success Specialist to join our team and support our event and digital media clients from the moment of sale through the event date and beyond.
As our Customer Success Specialist, you'll play a key role in ensuring the success of our clients by managing all aspects of their participation in our events, including supporting conference exhibitors, providing regular deliverable updates, and managing our cutting-edge exhibitor portal, EV2. You'll also be the go-to person for questions related to exhibitor passes and registration, and you'll stay in close contact with our data quality management teams to ensure any changes to the event prospectus are accurately reflected.
With your strong attention to detail and exceptional communication skills, you'll be responsible for the accurate delivery of sold programs, reporting, and asset coordination. So, if you're ready to join a fast-paced, dynamic team and help our clients achieve their goals, we want to hear from you!
Key Responsibilities :
- Fulfillment of client services / sponsorship programs at live and virtual events according to their contracts
- Lead 1 : 1 exhibitor calls and 1 : many exhibitor informational webinars
- Accurately track deliverables
- Onsite management of the rebooking process
- Main point of contact for client from point of sale to the date of the event / campaign conclusion and the lead in all aspects of customer service
- Interface for the customer to all internal stakeholders
- Work with event support teams (Content, Marketing, Event Operations, and Registration) to ensure all elements of the client’s package are fulfilled as promised
- Partner with Event Operations and the Informa Engage team to ensure the client's needs are fulfilled with excellent "white glove" service
- Partner with Sales teams and Operations to plan and run the rebook program at the event
- Responsible for timely and accurate distribution of incoming leads
Qualifications
Additional Information
We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com
Our benefits include :
mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
weeks a year
We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.
At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
See how Informa handles your personal data when you apply for a job here .
Salary : $55,000 - $60,000
